AutoZone Auto Parts MD 20770

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Galvin Ndoro

I am compelled to formally document my deeply unsatisfactory experience with Noel, the Branch Manager at the Greenbelt location. The interaction was marked by unprofessional conduct, inconsistent communication, and a lack of customer-centered accountability. I initially purchased a vehicle battery with the expectation of immediate installation. After inspection, I was informed that the installation required a procedure outside the store’s technical capability. This was entirely understandable and professionally communicated by staff. However, when I inquired whether an external technician would agree to install a battery not purchased directly from them—given the common warranty limitations associated with battery installations—Noel asserted with certainty that this would not be an issue. Relying on that assurance, I proceeded to visit three separate service providers, including Jiffy Lube, all of whom confirmed that they only install batteries purchased directly from their own establishments due to warranty liability policies. This directly contradicted the guidance provided to me. Upon returning to request a refund, Noel redirected me yet again—suggesting I visit or call a Shell station across the street—rather than addressing the matter decisively. After approximately three hours spent attempting to resolve an issue that originated from inaccurate guidance, the response I received was dismissive and indifferent. The situation further deteriorated during the refund process. Noel initially stated that he would not refund the core charge, despite it being clearly itemized on my receipt. Only after I presented proof of the transaction through my bank records did he proceed with processing a refund—yet the amount refunded was still less than the total paid. During this interaction, he walked away mid-conversation with the battery, returned, and instructed me to contact customer service myself to recover the remaining balance. This level of service is unacceptable for any retail establishment, particularly from a branch manager whose responsibility includes ensuring procedural accuracy, transparency, and professional conduct. The interaction lacked ownership, accountability, and basic courtesy. Customers do not expect favors—they expect competent service, accurate information, and professional engagement. Unfortunately, this experience reflected none of those standards.

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Brittany Wills

Just had the BEST experience! I have to give a huge shoutout to Herbert!! He is exactly the person you want helping you with your car. He’s helpful, knowledgeable, patient, and you can truly tell he loves what he does. He went above and beyond for us and made sure we were taken care of from start to finish. Because of him, we’ll only be going to the Greenbelt location. Herbert, thank you for everything you made the whole process so easy, and we appreciate you more than you know!

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Timo E

This is the worst coustmer service I have ever experienced. My check engine was on so I went there for a check then in the middle of the parking lot my car stopped working I went there and told the worker to please help me and he said we have no responsibility of jump starting your car. After I told him the situation he told me that it was charging then made me wait for 40 mins. There were also two girls who told me someone took the battery checking machine even though they had another one. I wasted an hour just for him to tell me to start my car and let it charge. They are really rude and disrespectful. What a shame.