Dendinger Bros.Car Care Center OH 44811

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Heather Carbary

NEVER AGAIN. Updated to appease the owner but not hiding my experience. We were able to "negotiate" our almost $1000 bill down to $750. **Since the owner is desperate on being as politically correct as possible and wants to threaten to take us to court for slander, let me adjust my comment about "cutting wires" to the factory wiring harness. The wires were not "cut", they were forcefully "removed" from the harness which was removed from the truck and almost disposed of, making the connection impossible.** Nothing else on my review was denied. I should also add that the negotiating started with the offer that the only way to get the price down to $750 was to pay cash. Any way possible to still make a dollar while not fixing your mistake. We are continuing to be reminded that in the 31 years of service, he has never had a customer do this nor complain like this. I'm going to assume it's more along the lines that in 31 years of service, you have gotten away with a lot more than you should have and/or bullied others to take their honest reviews down. I'll pass over the issue of leaving the radiator cap off after changing the fluid in my car. Thank goodness it was a newer car and had an alarm notifying me something was wrong before anything major happened. However, they did offer to flush the lines for free after the incident, rightfully so. But we will talk about the here now that even after being let down multiple times, gave another chance for this business to redeem themselves. We purchased a flatbed to install on our F-150 and was given an estimate of $500 to $600 for everything, it's been chalked up as miscommunication that that price was with the bed already removed. But our final bill came to almost $1000! Talked all the way up to the GM and still excuse after excuse on why the estimate doubled! Not to mention our hitch was removed without our permission (wiring harness snipped and taken as well). It wasn't until WE brought up the Ohio law about 10% estimate changes needing to be notified to the customer that there was any budging on the business part....negotiating type changes but still trying to avoid complying to the 10% notice. When the truck was picked up, we had to ask for the hitch back which was already disposed of in the scrap hopper. The wiring harness that was cut from the truck was attached to the bumper. We'll be able to splice it back together but thankful we happened to ask for the hitch back or else that would have been another bill from a Ford dealership for a new harness. Didn't have to remove the old bed, didn't have to wire anything, had to make minimal adjustments to get the new bed to fit properly, removed needed parts without proper knowledge of them and the truck couldn't even be legally drove off the property....and we actually owed MORE than originally quoted. We may have even been more acceptable had the job been fully completed but we're now stuck with the task of wiring and modifying the hitch to fit. There is a slight list of things I could continue on about but THIS is what I'm having a problem. If the company feels they have made things right on their end then there should be no issue with leaving an honest review. I would be happy to discuss further if feelings on the matter have changed. So as you told my husband before hanging up on him, I guess we will see you in court. Be sure to brush up on the notes of what exactly was done to the vehicle since majority of our issues you were unaware of until we brought them up.

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VRI Outlaw

Quick and very professional business the group there provide excellent customer service and did a fantastic job fixing my vehicle! Definitely will be a returning customer! Thank you

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Jeffrey Nick

I highly recommend this place if you live or work around the Bellevue area and need to have your car diagnosed and fixed. Dendinger was able to find the root cause for my son's vehicle having intermittent start problems that other places could not find the cause for and then fix the problem within a few hours. I was impressed with their friendliness, transparency, honesty, reasonable costs, and ability to research and diagnose. Thank you very much!