Crash Champions Collision Repair Reichs Ford MD 21704

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blaqmagik1999

I came into this shop back when it was Modern Auto Body in 2020 and got a bumper replaced for roughly $500. 6 years later I come in for the same thing, now under new ownership and get quoted double the price. I felt the quote was exaggerated for labor. The process for a bumper replacement is paint the new one, remove the old one with power tools and mount the new one with power tools. Without accounting for paint drying, this takes about an hour. 2hrs if you need to mix paint perhaps. I even requested the bumper be replaced without painting and was told that isn't an option. I ended up getting the bumper replaced and painted elsewhere for $575. On a positive note, the customer service was excellent! I was greeted at the receptionist desk and I received fast curteous service. No complaints with customer service.

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Brad Ricucci

(Update - A year after this took place the new General Manager called me to apologize for this experience - he was very genuine - they even refunded the 400$ storage fee I was hit with - yes a year after the fact. ) Often our reviews are based on experience with people - seems as though adults are back in charge at Crash Champions and while I hope never to need them again, if I do, actions like this would warrant me giving them another shot. - Thank you!!!). Brad Vehicle towed in for undercarriage tie rod and control arm damage. Customer pay claim - shop was very high and chose to remove out. Shop wouldn’t release without a 600$ payment for sitting 3 1/2 days 400$ storage 100 admin fee and 100$ to remove wheel locks and put on a lift (which I had no issue paying). When came to get vehicle the wheel and tire was not put back on (they claimed it wouldn’t) I said a spare would fit to get in on the flat bed. Refused to provide a larger jack and just wouldn’t acknowledge me after saying nothing they can do tech is done. had to put on spare while it was hanging in the air from the tow truck. Had two major repairs done when this shop was Modern AB - and was planning on returning here to have repair done on another vehicle. Beware if you aren’t going through insurance they will price hike you they made 600$ for about 15 minutes of work. I’ve been in the auto industry 30+ years - customer use at your own risk there are plenty of other good shops in Frederick to do business with. Attached are before photo of how they left the vehicle and had to place spare on myself while they sat in the shop. The 4.7 is deceiving most of these reviews are before modern auto body changed to crash champions, I had two vehicles previously fixed with modern and the service was fantastic. They still have retained the same front desk person who is very polite and professional, but as far as the rest of the experience goes, beware. 4 reviews since the change 2 of them 1 star. ?

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j k

John, Theresa, and the entire team were wonderful! From great customer service and a top-notch professional repair job to timely updates and assistance with coordinating a rental vehicle - 5 stars, highly recommend! ?