Hertrich Collision Center of Seaford DE 19973

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Ma Ho

My vehicle was returned to me with dead bees, flies & decaying leaves inside. My protective film for my touchscreen was removed w/o my permission & wasn’t put back or even returned to me. My A/C was left on even though I don’t ever use A/C. The rim & tire weren’t repaired or replaced. The rim has tire rubber from the other car burnt into it. Incomplete repairs & car’s left outside open in the elements.

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Heather Hosler

On 11/21/23, we had damage occur to our truck. On 11/22/23 we started the process with our insurance company. 11/28/23 we were able to get in for an estimate and set up an appointment to drop our truck off for repairs on 12/13/23. We were given a date of completion for 12/22/23. On 12/20/23 we recieved a call that there was more damage than expected and it wouldn't be ready until 12/29/23. On that date, we called in the morning as we hadn't heard anything and were told they were still working on it and would call between 12 and 1pm. We called back just after 1pm after not hearing anything and were told the front desk person was on lunch. They finally called back and said our truck would not be ready until 1/2/23. We still had to call again on 1/2/23 and were told we would hear back around 330. At which point they told us our vehicle would be ready at 4:45pm. We arrived on time, were told the vehicle still wasn't ready and after signing and paying our deposit stood around until after 5pm. We were also told that they would go over everything with us. Instead it was a "here's your key and vehicle. Paint and repairs are covered for the lifetime" and no final explanation of anything completed other than the book of papers handed us at checkout. As customers, it is not our responsibility to reach out and find out when the work will be completed nor should it take a whole week after our appointment to drop off for them to finally get to the vehicle and realize...oh, there's more damage than expected. We should've recieved a call the day of drop off as there was ample time to order in the needed parts based on the initial assessment and get right to work. If you can't get to a vehicle on the day it's brought in then schedule it to start work on a day that you can. The work looks fine but the customer service and communication is definitely lacking .

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Michelle Couture

Very kind knowledgeable staffing ,did such beautiful work, I can't even tell I was hit Definitely recommend.