Firestone Complete Auto Care MD 21801

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Clark Blackburn

I recently had a tire issue occur and was on the fence about replacing the 1 tire or all 4. I spoke to Justin several times about my options and each time he was more then helpful. Professional and had a good attitude which seems rare these days. I ultimately went with 1 tire and they had me in & out in an hour roughly. Good experience from start to finish. Firestone Corporate should be grateful to have Justin representing their brand.

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Mona Hotchkin

I have been a long time customer at the Salisbury MD Firestone organization . I have referred a number of people here including my son, Christopher Hotchkin. The employees here have been wonderful! I spoke with Grant on the phone yesterday and his kindness and helpfulness was wonderful on the phone! I would like to give a shout out also to Justin and the other employees who have also been so helpful. All of the employees there work very hard so I pray that they receive the recognition due them upon receipt of this acknowledgment and commendation. Sincerely, Ramona Hotchkin

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Taylor Dean

Been going here for years but will never go back. Made an 11:00am appointment today for a tire to be plugged, after dropping my car off at 9:00am, I called at 3pm for an update and they said they were pulling my car into the garage next. I showed up at 4:15pm to get my car and when I arrived it was still not even in the garage. When I asked why there was a delay the lady at the front desk told me “you can just take your car with you if you don’t want to wait”. Absolutely floored by the lack of customer service and attitude I collected my keys and left without any service. Best of luck to you all. Hope it works out.