Snappy's Automotive OH 43015

J

John Laudeman

I know it's taboo to call out competitors by name so I'll keep it semi-vague. I have a 20 year old sports car that can be difficult to find parts for. Snappy's beat the dealership quote by thousands AND agreed to use a higher-end harmonic balancer I preferred, the dealership would only use OEM. An additional issue was discovered once the main issues were fixed. Without fail, the part wasn't available through traditional channels so Snappy's asked if I would mind if they got the part used from an online vendor I know the dealership wouldn't use. I agreed that was the best and only option, I can only imagine what the dealership would have done. I prefer quotes via email (vs over the phone) so I can see the breakdown and line items. The online system Snappy's used was smooth and easy to use. ***Since the above review, I've brought two more vehicles to Snappy's for service. Not only is the work that was completed great, but the process is so great compared to anything I've ever experienced. The software that shows recommended work and the ability to accept/decline is simple. The key pick up from a lockbox after hours is seamless too. In the past I'd tell shops to lock the key in the car and I'd bring a spare to pick up the car because rarely am I able to pick up during banker hours. These may seem like minor features, but taken together they make for a pain free process that doesn't make me dread maintenance!

R

Rev. Dr. Charles L A Watterson

I truly appreciate the service rendered by Snappy's Automotive. My communication was mostly with Courtney, who did a phenomenal job communicating with me. Even though my car was towed there, Snappy's set an actual appointment for when they would work on my car and kept me abreast of what was happening. The price was not only reasonable, but they also let me know if a problem were to occur, to call them. I would definitely go back if and when needed.

K

Kevin McCane

Super polite staff. The waiting room and check in areas were super clean and inviting. Enjoyed a free snack and lemonade will waiting. My fix went super fast. I highly recommend Ryan and his staff at Snappy's.