Goodwill Retail Store and Donation Center MD 21204

N

Nicole Williams

The old black lady with the updo that’s a bronze blonde at the register is rude and ignores you. I have been here twice in seven days and the first time she was talking crap about a coworker to herself out loud and really angry he moved things around. Came in today and waited for 5 min before my fiancé went to her and said we were waiting at the front. She just said “I’m coming”. Mind you the store was packed and she definitely saw us waiting and the manager saw us but no one came to help. It’s just bizarre to have no one at the register when the store is packed. Every time I’ve been here the cashier has had a bad attitude as if she has never heard of customer service. She seems irritated that she has to help you. As far as the store like any thrift store you really have to be patient and search to find something good but I literally found 2 great pieces for a good price so that’s why I will at least give this place three stars.

K

Keiry Ramos

Terrible experience and will not be going back ill shop elsewhere like savers where the staff is friendly and don’t mind to help. The staff at this location Are rude and don’t care about customer service and I am thinking, they treat their customers, rude and poorly because their manager doesn’t care and she is also miserable herself. What’s the point of treating others with disrespect smh never again.

L

LINDA YEP

This Goodwill is over priced! This is not Macy's! People shop at Goodwill because they need to. Why charge high prices for used items. The lead cashier MS. Jeanette is not customer friendly . She is snappy and grouchy.