NTB-National Tire & Battery MD 21228

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Victoria Rosier

My husband brought my car to NTB for new tires, brakes and rotors. The work was completed same day and we were happy with it. About a week later, I was driving home from work on the highway and I start to feel my car shaking and it’s making a terrible sound coming from the back left. Then I could barely stop or take off with the flow of traffic. It was terrifying! Now I’m checking my tires pressure and can see my tire pressure on the back left going down rapidly. My entire car was shaking and I was able to turn off an exit and park to inspect my vehicle. The caliper had slipped. My tire wasn’t spinning when I slowed down so it popped. I’m so glad I pulled over when I did and I’m lucky to not have got in a car accident because I acted quickly. My husband called NTB and spoke with the guy at the front desk. He told them what happened and asked if they would pay to have my car towed for them to do the repair because this was obviously their fault. He said he would have to speak to his manager and they closed in 5 minutes. He didn’t apologize or give any sense of urgency. The next day, I had to miss work and get my car towed to the NTB. They said they would reimburse us for the tow but he didn’t know about a rental. He would need his manager to call me. We waited 6 hours, to hear from a manager because he was in meetings. The manager was nice to my husband and apologetic. Turns out he was the district manager and the guy in the shop was the store manager. He never told us he was the store manager and seemed like he could care less about what happened. I talked to two other mechanics who said when you have damage like what was done on my vehicle, you also have to replace the break line. The “manager” of the store is insisting it’s not necessary. That’s wrong. I could have died and I don’t feel NTB cares about my safety when driving my vehicle that I trusted them to service properly. The district manager said he would tell the store manager to replace the break line but as of today the message has obviously not been conveyed because we called back for an update and again the store manager said he wouldn’t do it. I was supposed to get my car back today. I haven’t yet and I don’t have any updates because the store manager who says he will update us doesn’t. At least they aren’t charging us for the repair. In summary, I was terrified and could have got seriously injured from NTB’s negligence and they don’t care. Happy Thanksgiving!

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Kevin Makle

On the 21st of Nov. I was leaving the bank when my tire came completely off the rim. Next door was NTB. I walked in and told the staff what happened. They not only help me with my tire but they went above and beyond for me. They really saved me that evening. They didn't have to do what they did and I'll forever be grateful. They will definitely get my business in the future. Thanks again

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Matthew Zeiders

After an unexpected flat tire today, Moe and his team helped us out! We were able to walk in and get our new tires in under an hour. Great service!