Firestone Complete Auto Care OH 43123

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Hannah Johnson

For the past three months, Jeffrey and Vladimir have been incredibly helpful during my visits. As a woman, it’s extremely important to me to feel comfortable and respected at an auto repair shop, and they absolutely provide that. I never feel scammed or taken advantage of. I understand that car repairs come with a cost, but the pricing has always been fair and never excessive. I actually drive 35 minutes just to come to this specific Firestone because I trust them to take care of me and my car. They consistently go out of their way to explain what’s going on, and I especially appreciate that they take photos and upload them to the receipt so I can clearly see what they’re referring to. That level of transparency means a lot to me. If it’s safe, they’ve even allowed me to step into the shop to see the issue firsthand, which I really value. I don’t mind spending my money where I feel respected, informed, and genuinely taken care of. Highly recommend!

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Prof. Tony S

VETERANS BEWARE!! Aaron was great, but the guy working on my car was not! (Volvo S60) I took my car in for a simple tire rotation on Monday and on Wednesday the warning lights came on indicating ALL OF MY TIRES NEEDED AIR!! What?! (See attached pic) On top of that they tried to upsell me on tires and roters adding up to $2500! I laughed. My car got an overhaul less than two years ago. It’s a shame they tried to scam me. I’m a Veteran and to think they say they support Veterans is very sad!

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Sammy Saleh

My buddy took his car here for a pre purchase inspection at this Firestone. They gave him a laundry list of issues with the truck and quoted a crazy amount for the work. We had taken it for a second opinion and it turned out that it didn’t even need any of the problems that they were stating. Mentioning a valve cover leak (not even a drip of oil on the motor) and stating shocks were bad, shocks weren’t bad nor were they leaking; and it rides beautifully.