Bob Bell Automotive MD 21061

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Shelly West

I want to add to the review I posted this morning. I was able to speak with the manager Ryan and he was more understanding and empathetic towards my situation. He looked it over and wanted check the battery. He found an issue with the battery. Replaced drove to work with no warning lights. We discussed the whole situation and I told him I appreciated him stepping in and looking at the car. We also discussed the service writer attitude and being more empathetic towards customers and place his self in their situation and be a little more understanding. When I pulled up this morning there was no is everything OK the service writer basically said they weren't touching my car and would call the police. Ryan made the situation much better. I did get my refund back. This whole situation could have been better if the service writer was more customer oriented. Thank you Ryan for your help today. It made a difference.

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Debora Baez

My husband and I have been leasing cars for several years. A couple of weeks ago, we visited Bob Bell Automotive in Glen Burnie- BEST EXPERIENCE EVER!!!. From the wait time, test drive, courtesy, leasing options and signing process- EVERYTHING was a SMOOTH, QUICK & EASY PROCESS. I want to specially thank AJ (Arnold James), Kirk & Flor for an AWESOME EXPERIENCE. My husband and I are more then HAPPY with our Explorer 2021 :D :) I want everyone who reads this review and is looking for great car options to visit this dealer. GREAT customer service!

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Michael Barr

Went in on a Monday morning and was greeted immediately by Cedric. Wonderful experience. From the jump he explained everything and showed me everything on the car and how it worked. I'm definitely coming back