Advance Auto Parts DE 19711

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Savas Sarac

I received a message that my order was ready, but when I went to the store, they said the order was canceled, which is ridiculous. I don't want to come here again; the employees are not respectful.

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Paul Zug

I'd like to give a shout out to Chris that works at the Advance Auto Parts very knowledgeable helpful was able to get me the part I needed at a different store well help me order a part at a different store Advance store of course so thanks Chris

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Gee Dub

I am reading all of these wonderful posts about customer service and I’m just in shock because my experience today really was terrible. I was walking around the store not sure where to find the battery for my car key fob. I come around the corner, still not finding it, and I see a worker looking for something on the shelf. I kindly said excuse me sir, I was trying to figure out where to look for a battery for my key fob. He sits there, it felt extremely awkward. I literally thought he didn’t hear me, after zero eye contact or even acknowledging my presence for what had to have been a good 15 seconds of silence, he says “I’m in the middle of something.” I looked at him, and although I myself had a terrible day at work, I know not to take it out on my guests, and I said never mind have a great day. It was so off putting. I don’t even like to post reviews. But this experience was just gross and quite frankly unacceptable. I think a simple exchange of eye contact, and saying I’m sorry I’m looking for something for another customer at the moment, and then I’ll be right with you, would have completely changed the narrative. Shame on that gentleman. Caucasian gentlemen with long hair past his shoulders. I have been here before in the past, but honestly after today, I will not be back to this specific location. I am not looking for anything, all I hope is that someone can have a heart to heart with that gentleman and inform him to work on his customer service skills.