Pep Boys Auto Service & Tires DE 1980

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Joe Barber

Took nearly 5 hours I waited three hours for tape weights to balance the wheels of my truck because the facility ran out of of tape weights. I feel this should be something that is an inventory at all times because you were in a business of selling tires which you have to balance the tires when they’re put on the wheel overall experience was good other than waiting 3 1/2 hours for the tape. Weights advisor was very helpful advisors New. It was his third day on the job and he ran into quite a few complications during the day. I feel that there’s a lack of good management and inventory control at the facility.

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kyle Dant

The absolute worst experience I have ever had. Went in to repair a tire which was originally quoted for 24 dollars and they tried to bill me for 1400 dollars in repairs. Scheduled an appointment and still ended up waiting 3 hours to repair one single tire. The attendant forgot I was in the waiting room. I would never suggest this as a place to go. All around horrible experience.

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Kooper Gregg

Pulled up and my car door was open, unlatched. Dude named Sean took no accountability even though it was him, even being rude when we asked. Buddy was super unprofessional. Front desk people were lovely. I really hope Sean learns customer service, and finds a hobby that lets him get out that pent up anger.