Pep Boys Auto Service & Tires MD 21234

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Cheryl J

It was a so great experience. It was easy to schedule my appointment on the website. Once I arrived I was acknowledged right away and work began on my vehicle. The service advisor kept me informed of the findings and advised what else need to be done. Not only did I receive text notifications of the work progress but the advisor personally came out to inform me as well and was knowledgeable to answer my questions.

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DJ CO

I am writing to express my disappointment with the service I received at Pep Boys this evening, where I attempted to have new tires installed on 1/12/26. While Corey was polite throughout the process, Mechanic Evan encountered difficulties when removing the rims from my tires, incorrectly stating that they were bent. However, my rims were not bent, and I witnessed Evan bending one of them (right passenger side rim), while trying to remove the tire, which is a significant concern. I suspect that Evan was eager to leave by 7pm and was unwilling to complete the task, despite my arrival at 5:30pm and the current time being 7:15pm. As a tire shop, Pep Boys is expected to provide assistance with tires, including rims. Unfortunately, Evan's performance suggests that he lacks the necessary expertise to handle this task, and I am extremely dissatisfied with the service I received at Pep Boys tonight. Now I have to deal with a bent rim when it's time to get tires changed which will be an issue of mine and not Pep Boys. Pep boys location Joppa Rd.

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Arika Brown

If I could give them 6 stars I would. I was treated kindly from the first phone call I made and all the way until my vehicle was ready for pickup. The team worked efficiently and got my brake pads replaced in only a few hours. I will definitely be returning.