Pep Boys Auto Service & Tires DE 19901

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Amber Green

My check engine light came on right before I had to take it through inspection (of course!). I called around at 5 pm, and Pep Boys could get me in first thing the following morning. I utilized their early drop off process, which was very easy and convenient. I could see the progress through the link they texted me, and could even see pictures of the issue. They were in contact with me throughout the process to explain the issue and to give me options for how/what I wanted fixed. My car was even ready about 5 hours ealier than was projected. The people are kind and professional. They fixed my issue and I was able to make it through inspection with no issues. Overall, it was a great experience and I would recommend them to a friend.

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Autumn Phillips

I had a tire blowout and stopped into Pep Boys as a walk-in customer, not knowing what to expect. I’m so glad I did! The team took care of me on a Sunday despite not having an appointment. They were professional, efficient, and had me back on the road. Really appreciated their willingness to help during an unexpected situation. The service was great and the price was fair. Highly recommend this location for anyone needing reliable tire service. Thank you for getting me back on the road safely! The wait was somewhat long but being that I had no appointment and it was cars before me I can’t complain. Dan was great and super helpful.

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Hasting Square

I’m truly sorry to see how Pep Boys has declined over the years. I’ve trusted the brand for more than 20 years and have been a loyal customer at the Dover branch for nearly seven. I’ve always recommended this location to friends and family — but unfortunately, not anymore. My recent experience was deeply disappointing. The staff has become increasingly rude, unprofessional, and dismissive of customers’ concerns. They often make promises they don’t keep (at time of taking in the vehicle), and when questioned, they respond defensively — even trying to make you feel at fault. The biggest issue starts at the top - I mean the store manager of the facility. Customer service reflects leadership, and the store manager sets a poor example by prioritizing sales and profit over honesty and customer satisfaction. When management encourages such behavior, it’s hard to trust the store again. To make matters worse, I was charged over $125 for a “service insurance” I never requested. If Pep Boys doesn’t trust its own parts and workmanship, how can customers? Between hidden fees and inflated labor costs, the final bill can easily increase by 20–30%. My advice to anyone visiting this location: ask for every cost and service item upfront, including any added insurance or fees. Sadly, this will be my last visit to the Dover Pep Boys. I take no pleasure in writing this, but when a once-trusted brand loses its values and respect for customers, it’s time to move on.