Hertrich Collision Center - Dagsboro DE DE 19939

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Michael Gombatz

Initially, I intended to self-pay for a minor repair and not file a claim with my auto insurance. However, the estimated cost exceeded my expectations, prompting me to file a claim. Subsequently, I discovered that the self-pay estimate was about 30% higher than the insurance estimate. I found it unprofessional not to be advised at the time of the original estimate that the cost would be substantially higher if I self-paid. I discovered the discrepancy by having the two different estimates. The body shop attributed the difference to “labor rates.” Apparently, they compensate technicians more when insurance is not utilized. Furthermore, Heritage declined to immediately credit my deposit after securing insurance coverage. I will not return to Heritage nor do I recommend them.

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Kris

Car was there for 6 weeks for a small 1 inch dent in the bumper. Kept calling asking for an update and were given one excuse after another, "this doesn't fit, that's the wrong part," it goes on and on. Finally get it back with over 500 miles on it. These bunch of crooks are keeping cars longer than necessary to use as free rentals. Now I'm worried about what else they've done with my car.

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Emily Alvarado

Came here about 6 months ago because of a car accident and first they wouldn’t pick up the calls or help us really make a appointment, then when we finally brought it in they put pieces wrong and they started to come off within a week and it was so dirty they didn’t clean the inside after giving it back and they almost like tore off our seat covers that we had bought. terrible job don’t come..