Audi Lenox MA 01240

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Meg

I am disappointed with my experience at Audi Lenox. The sales team initially appeared professional and straightforward, which is why I chose this location. However, this also made what followed even more frustrating. This involved a brand new Audi Q5 that was delivered with an emissions-related check engine light already on. I was told it was normal and that it would resolve itself. It did not. Within days of driving the vehicle, multiple serious warnings occurred, including limited brake functionality, loose wheel alerts, emergency and driver-assist systems disabled, and complete loss of climate control in below freezing weather. My brand new vehicle was unsafe to drive after just a few days of having it. Audi Lenox kept the vehicle for over two weeks, during which time the only actions taken were a software update (that was released well before my delivery), and a test drive. This raises serious concerns, as the vehicle clearly should have undergone a thorough inspection and required software update prior to being sold. Delivering a new vehicle in this condition is simply inexcusable. Communication throughout the process was disorganized and confusing, with multiple people involved from different departments, and no clear ownership. While those involved, including leadership, initially seemed interested in a resolution, communication dropped off entirely toward the end. A new technician was introduced who offered only vague, generic responses, and the rest of the team went silent, even Shelley, the Customer Care Manager. Perhaps she's not even a real person and just an AI bot, who knows. There was no closure, no clear direction, and no accountability, which signaled that the priority was simply to make the issue go away rather than truly resolve it and maintain trust with a brand new customer. The loaner vehicle provided was also disappointing. It was a lower-grade model than the vehicle I purchased, was dirty, and had a flat tire that required daily inflation, adding further inconvenience during an already stressful situation. Sadly, Audi Lenox has lost my trust.

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Stacy Radzick

A very clear cut purchase experience! Zach was very professional! The staff there is very kind and accommodating! No hassle with a quality used car. The pick of car was excellent, as it was detailed and tank filled and sitting ready in the Go Position at pick up time! Thank you!!

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Darryl Kenney

I have made my second vehicle purchase from Audi of Lenox, and I couldn’t be happier with my brand-new 2025 Audi S8. Much thanks to my car sales representative, Miguel Rosado. This gentleman was very responsive, honest, and communicative. Not only this, Miguel took his time to tighten up various loose ends throughout the closing process that could've made my buying experience negative. Last but not least. I'd also like to thank the General Manager, Mark Hoch. Mark not only took time out of his schedule for a sit-down discussion about my experience, but was also receptive, kind, and reassuring. Mark even took it a step further by providing me with a resolution, a plan of action, and resources to improve my future experience. Thank you!