Casella Waste Systems DE 19720

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Todd Carlin

They cannot get me picked up reliably. Last year they missed pickup nine different weeks, missing either trash or recycle or both. Sometimes late by a day or two and other times not picked up at all. Now this year they've missed again. I call customer service but they just send a note to operations. I have never heard from a manager or anyone in authority about these issues. My neighbor has Republic and they didn't miss a single scheduled pick-up last year except for the bad weather day that SEM also missed (I didn't count that week in the nine missed weeks).

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Rick Milew

* DO NOT SIGN UP. YOU WILL REGRET IT. CALL EVERGREEN FIRST…….. While initially service was good. Casella took over an went down hill fast. Since Sept I’ve been trying to get them to pickup their trash bins. If you sign up with them, plan to have missed pickups, customer service tells you just leave extra trash outside and they will get it next pick up and no refunds, no one comes to get bins. The drivers were the only good thing about them. Evergreen offered better pricing. (What Casella charged per visit was what Evergreen charges for 1/4 billing and does Trash / Recycle WEEKLY). Until someone gets these bins from my house (and my neighbors) I’ll keep updating your social, Google review and emailing for legal documentation of your abandoned trash cans that killed my front lawn, moved to side walk now they are in a public walkway.

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Jennifer GALLAGHER

Last time Trash Tech picked up my trash was January 30th. Supervisor Joan hasn’t returned any of my 3 messages. Mary and Tammy have taken my complaint on 4 different occasions with a 48hr turnaround time to resolve my issue. No one calls me back and I call again! All I want is my last payment of $118 reimbursed plus $40 for the last 5 wks of missed service and you can come pick up their containers that have been waiting at the end of my driveway since February 5th. I’m ready to be done with your company. No hard feelings. I just need reliable service!