Norm's Used Cars, Inc. ME 04578

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Rayemarie

Absolutely Outstanding Experience! I can’t say enough great things about this dealership! From the moment I walked in, I was treated with genuine kindness and respect. The team was knowledgeable, patient, and never pushy — they really took the time to listen to what I wanted and helped me find the perfect car for my budget and lifestyle. The entire process was smooth and stress-free, from the test drive to financing and final paperwork. They went above and beyond to make sure I was completely happy with my purchase — even checking in afterward to make sure everything was going well. If you’re looking for a dealership that truly cares about its customers, this is the place to go. I left feeling confident, appreciated, and absolutely in love with my new car!

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Kayla Boggs

Buying from Norms used cars was effortless. They made us feel at home, like we were part of the family before we even decide to buy. Many thanks for a fun and enjoyable car buying experience.

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Morgan Bleimeyer

We bought a 2011 CR-V about two years ago from Norms. Had a really nice experience with Thom and the staff in the office. We also bought the warranty on the car, which we’ve used a couple of times because we’ve had to bring the car in for mechanical issues covered (and not covered under the warranty, paid out of pocket, roughly over $2,400). We had our state inspection performed there the last couple of years. They informed us in September 2024 with the inspection that the rear brakes and rotors needed to be replaced. We went ahead and did that. They also cleaned and adjusted the e-brake, in addition to fixing a shock/strut issue, a crack in the exhaust, and replacing a couple of bulbs. This year the car had the AC compressor go and needed to be replaced, and there was a coolant leak with a repair costing over $1,400. We had another round of repairs done on the car in the last two weeks, had the state inspection done again with them and they failed the car with one of the reasons being that the brake pads are “at min spec”, so worn out. The car has been driven 17,000 miles in the past year. We live rurally and not in the city, not a lot of stop and go driving. I talked to the service manager and he said that some cars just go through brakes quickly. That it could be a stuck caliper. No one mentioned a stuck caliper when the brakes were replaced last year. He said that they would have to take it all apart to check for that now. I asked if they would replace the breaks under a brake warranty and he said no, that they were outside of mileage as well as the one year. The brake situation makes me question the quality of brakes that they use to replace the parts. I tried to come to a compromise, offering to pay for the labor for the brakes, but not the parts. The service manager declined that offer. Frankly, overall, looking at the purchase of the car, the repairs we’ve needed to get in the last two years, buying the $2,000 warranty, still paying over $2,400 on repairs that the warranty doesn’t cover, and apparently owning a car that the service manager said it seems like a car where the brakes need to be replaced every 15,000 miles, well, it’s just disappointing. If they sell cars that need new brakes every 15,000 miles, well, that seems bad. Selling a car that needs over $3,000 (warranty covered/out of pocket costs) within two years of purchase, well, that seems bad. Being unable to work to come to a compromise with a customer that bought the car there, bought the warranty, had multiple services performed there (with payment out of pocket totaling over $2,400) with a car that they say will need brakes after 13 months/17,000 miles, well, that seems bad as well. Hopefully this review helps someone who is looking to buy a car there.