Carters Auto Service, Inc. ME 04038

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allen80602

Over the last year: noticed after an oil change, oil was overfilled. Noticed after an alignment, all tires were inflated to 50psi. Noticed after a winter tire changeover/balance, a tire weight had fallen from a wheel in my garage. Noticed after a battery replacement, positive terminal clamp was not properly seated, or cleaned, and the bottom half of the positive terminal clamp was completely corroded away. Most of these were brought to Carter's attention. None of this is defensible. Lack of attention to detail here could have caused subsequent unnecessary expense, wasted time, accident or breakdown. I hope Carter is able to monitor and improve service for their future clients.

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Lexi Kampouroglou

Carters in itself is a decent shop with slightly higher, but average pricing. Sure- there are some other places with lower pricing than them, but the convenience of going to your local town shop in a pinch sometimes you got to just do it. However, I will say that the customer service is very poor. The guy who is younger (Matt) I believe- that is always at the front desk needs a new job somewhere not in customer service. He has always been rude to myself, my partner and anybody I have recommended to go there. Not somebody I want as the face of my business. The other thing I noticed, while you are never going to be able to please everybody- as somebody who has runs a businesses and works in customer service. The fact that the owner comments on the reviews taking no accountability on the bad reviews and situations. He does nothing to correct the problems at hand and in most comments trashes the person that has left the review is very poor bad business. Carters at one point was the place I told people to go and I do believe word-of-mouth is the best way to get business. They have lost my business and my respect- I will be taking my business elsewhere and I will make sure to send my recommendations to a different shop. I believe kindness goes a long way in this world and the way this owner conducts his business is bad ownership and someone who is not a leader to follow. A good businessman and a good owner would try to at least take accountability. Apologize for the poor experience they had and try to correct any problems. Trying to bring back the business stating we’ll try and make the situation better at your next visit. (Owners comments): I’m sorry your interaction with Carter’s Auto was not up to your expectations. It’s interesting that you don’t mention in your disparaging commentary of my business, that your vehicle did not pass Maine State inspection because it has illegal window tint. At Carter’s Auto we do our best to follow the rules set by the State Police for Maine State inspections. Because your vehicle got a sticker at another station does not mean I should continue to pass a non compliant vehicle. You are right about one thing: I will not take accountability for customers that have unrealistic expectations. Most of the time a customer will bring a problem to my attention and we deal with it to make things right. The people that do not want to talk with me directly and write a review on social media instead can take their business elsewhere. Point in proving never taking responsibility… I actually was not looking for you to give me a pass on inspection. I simply was asking questions and went back inside after realizing that you guys had removed my old passing sticker to ask questions about what to do if I got pulled over since you had removed my old sticker to then realize that I had manufacturer tint due to the fact that my vehicle was purchased out of state. I have only lived here two years and was asking questions on Maine State Laws. Also, Carters was the original auto shop to inspect my vehicle and give me a pass… So before you want go and talk poorly about the customers that provide income to your business maybe you should have all the facts. Your employees provided poor customer service, and communication that day. While also managing to take all day 8 AM to 5 PM for an oil change and inspection. This is not a place I want to recommend anybody to do business. Horrible horrible ownership and management.

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Andrew Larson

Was referred here by numerous friends after a botched tire/wheel job at a different shop in Saco. I can add my compliments to all the ones I heard before coming here. These guys are class acts all around, treat you like a human being, don't waste anyone's time, and most importantly, they got the job done right and I had the biggest smile on my face driving away as I knew I should've come here first. I'm preparing for a long road trip and was not comfortable with the vibrations/judder from the wheels (bad balancing) as the original installers had mounted them -- now I have peace of mind and a very smooth-driving little car... I have Carter's Auto Service to thank for turning this around for me... I came in on the quietest, most beautiful morning, and left in less than an hour (it wasn't that big a job). The best way I can thank them is to send more business their way! They deserve it! Thanks a million, guys! :)