Pugh's Automotive Service DE 19901

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Thomas Carbine

I asked these theives to give me a price for a new oiler on my chainsaw. They told me it would be the same as a new chainsaw. Then these ripoff artists charged me $60 for diagnosis. I ALREADY DIAGNOSED IT AND TOLD THEM WHAT THEPROBLEN IS. I advise you not to take your business to them. They make you prepay $60. I see they are slowly losing inventory, and I think they won't be in business long.

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Gerald Nadel

Whenever I have dealt with Pugh's Automotive, each experience has been customer service, no muss, no fuss! Very knowledgeable staff at this family-owned location. And whether purchasing a small part or a piece of small engine equipment, it's always a friendly positive visit. Finally, the times I've had small engine repair work done, the results are always great! I certainly do recommend this business!

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DJana Wells

"BE AWARE OF PUGH'S" they are located at 728 Dover Leipsic Rd., Dover, DE 19901. I was SCAMMED today. Patty quoted me a price over the phone what it will cost me to have my gas push lawn mower serviced for only $115.00 that was for a tune-up that included a new spark plug, filter, oil change, sharpen blade and even a power-wash. I thought that was great, so I asked what was the cost to have my mower picked up from my house that was 9.7 miles from there shop. She said $40.00 each way. I gave her my address then to have the service done. After they have taken possession of my lawn mower, I get a message that it will cost me $370.00 Not $115.00. I called back and told her that I can buy a new mower for that price and I would make arrangements to pick up my mower. She then quoted me $20.00 more dollars because they looked at it so the $40.00 + $20.00 = $60.00. When I got there ready to pay with a check or credit card, the girl tells me my total is $100.00. I told her that it was a mistake and my total should be $60.00 because I was told because they looked at my mower, that was an extra $20.00 plus the pick up charge of $40.00. She tells me that I must have misinterpret what was said. They charge $60.00 for a diagnostic test plus the $40.00. I was very upset that I was first Never told when I spoke to Patty on the phone of all the charges they will add to for any services that may get done once my lawn mower was picked up. I was then told that I had to pay cash only which I didn't come prepared for. They were keeping my lawn mower hostage unless I paid cash up front. But good thing my ride had the cash on her. This place IS A SCAM and need to be reported to the BBB. I had to hit one star just to post this. Believe me I would say Zero star!!