Federal Motors LLC MD 21230

J

Jon Paul McCracken

If you have not been here before, save yourself the trouble. I have lived in this neighborhood for four years and have taken my vehicles here multiple times, and almost every visit has resulted in problems. I read all the great reviews before going too so here are 3 separate issues I’ve had with them to give you another perspective. They replaced a part without my authorization and only called afterward to say the work was done and payment was required. On another visit, they replaced my alternator and claimed my battery was dead and needed to be replaced. I bought my battery from AAA and had them diagnose the issue. The vehicle only needed a jump start. I typically get my oil changed at AAA in Glen Burnie, but went here last March out of convenience. When I returned to AAA for my next oil change, the drain plug bolt was completely rounded off. When I brought this to FM’s attention, I was told it must have come in that way. The owner stated they do not round bolts and replace them if they do. The drain plug pictured was removed directly from my van, so it should never have been reinstalled in that condition after their service. This shop either lacks basic accountability or assumes customers will not question poor workmanship. Either way, I would not trust them with my vehicle. But, if you condescending mechanics this is the place for you They did replace the drain plug when I requested them to do so and will take my vehicle back to AAA

J

Jordan Summers

These guys are great. I had squeaky brakes and another shop quoted me at $1100 because they said I needed new brakes, rotors, calipers, piston press etc… I took my car here and they said the brakes were fine they just needed some lubricant and minor adjustments. Haven’t heard any squeaking since and saved around $1000. This shop’s honesty is refreshing in a world where everyone is just trying to squeeze every penny they can out of you. Highly recommend.

E

Elia Espinosa

When I was looking for a place that could service a Smart Fortwo, this place was the first mentioned in the area. I made an appointment to have it's shocks diagnosed and replaced, and I was very amazed at how they delivered. They completed the repair in just a day. In the past, when I would take the car to its mothership, Mercedes, for service, it would take several days and cost so much! Thank you so much Federal Motors! I will be coming to you for all my future Smart Fortwo services!