Micro Center MN 55416

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Gerdes Shared Email

Got a 6200 dollar custom computer and the guy says he builds till hes satisfied i said no. Untill im satisfied. He decides to NOT add the cooling fan for the 5090 GCARD. And I leave without all boxes and the Cable for the card is under stress and the RBG cables will melt thw right lights arnt tight to the cables and the fan never got installed. All because the tech said he isnt satisfied untill hes happy. What about the customer being happy

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Logan Kirby

I wanted to be happy here... my first purchase at microcenter was a g754 pc for 2300$ for their brand of prebuilt.... powerspec. it started out great... we took the pc home only to find out the very next week it went on sale for 1999. to get the refund I had to drive all the way back out... I live 2 hours away. annoying but fine I dealt with it... got a new monitor since it was store credit only done deal... then 2 months and 5 days after I bought this pc the ethernet suddenly does not work. I bought a new ethernet cord tried updating drivers everything. with no luck I call their support. since im 5 days out of the 60 day period they want to charge me to help 49.99... I frustrated of course said I tried most of what you want to do im super afraid this is a busted port or an issue with the motherboard. what does he want me to do? drive another 2 hours without a certainty that they can fix it and even if they can I may still have to pay let alone the 2 hour drive there and then back. my friends all raved about microcenter and here I am feeling like im wearing the egg on my face. maybe my experience isnt the norm but the lack of care for a first time customer does not make me ever want to do business with them again. very frustrating and now i cant even use the pc without an internet connection... imagine a computer/hardware sales company and they still run on old DOS pos system. insane I thought these guys were experts... UPDATE***************** 11/7/25 Responding to the comment below. I still have this problem it happens occasionally and the only solution is to uninstall and reinstall the driver. my more tech savvy friends say its because in this prebuilt they cheaped out on the parts nobody pays attention to like this LAN port etc... could be wrong but all I know is about once a month this happens... im in service warranty which is awesome but again my issue is driving 2.5 hrs to go back after making 3 trips now is not ideal. I was hoping for a better solution. very disappointing. the manager was friendly but still just cant believe you run on a old dos system and cant even see what price you had products on your own website...

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Avery G

This place is great! Anytime we go here, we are greeted by welcoming employees that have stellar customer service. They were very busy this time around, but we were quickly helped by Ben Anderson, and he is fantastic. Exceptional customer service, he helped me find the laptop I was looking for quickly, and pointed me to where I would find a mouse for it! We were also greeted by the manager, Wes. He is very kind, and you can tell he cares about the customers. We appreciate the excellent service here, anytime we come! Thank you Micro Center!