First Choice Auto & Truck Repair DE 19720

Y

Yaser Soliman

I was referred to First Choice Auto by a close friend, and I’m so grateful I followed that recommendation. My car needed a transmission, and every other shop I contacted quoted extremely high prices and long wait times. When I walked into First Choice Auto, I met Larry Sparks, who immediately stood out for his professionalism and honesty. He walked me through everything, inspected the car, and made me feel completely at ease. Their pricing was the best I found anywhere, and the service exceeded every expectation I had. Larry kept me updated throughout the entire repair process and even discovered a tire that was leaking air, he fixed it at no charge. It’s rare to find people who care about customers the way he does. I’ll be returning here for all my future automotive needs.

J

Joe Melchionda

READ THIS ENTIRE REVIEW Yes it is long, but worth the read. These guys are FANTASTIC. A++++ I have never had a better experience at an auto repair shop. Never! My wife and I were on a road trip from Boston to Georgia in a Chevy Silverado with a Duramax LML engine with a trailer. As we passed through NJ, the dreaded emissions notice came up, which threatened to put the truck into limp mode. We carried on as the message would flash then disappear – until it didn’t. It came on and stayed on, counting down the miles, so we pulled off and found a place to stay. We found Toon Diesel Repair in New Castle, and called them at 7:30a. They said to bring the truck in. At Toon, we were sent to First Choice Auto and Truck Repair, since Toon only handles big rigs. As First Choice doesn’t have a place to store an 8.5x18 utility trailer, we dropped the trailer at Toon Auto – which has full fencing with barbed wire and a security camera system. Kenny and Larry at First Choice took us in as soon as we got there. We paid a $185 diagnosis fee and they spent the time they needed to diagnose the truck. A bypass valve in the back of the truck needed replacement, which was estimated as an 8.5 hour job (they credited the diagnosis fee in the estimate). We didn’t have a choice, so they got to work, and said they would be done next day around noon-ish. We went back to the hotel. We returned the next day around noon.. and they weren’t done. We hung out in the waiting room for some time.. it took another 5 hours, as the valve took 7 just to remove! HOWEVER…They came out and gave us regular updates through the day so we know exactly what was going on. The job took longer than planned, and they had issues with the computer – so they brought it to another shop that had the software they needed. They returned, and gave us the truck back. The job took over 15 hours (!). I figured we were screwed, but they charged us the original estimate, which was for 8.5 hours. They knew we were in a bind – they could have completely screwed us over, but chose to stick to their original estimate, and they took us in without us waiting as an emergency repair. We grabbed the trailer (Toon met us there after hours to let us pick it up) and finished our trip to Georgia – and the return trip (28 hours of driving after the repair). No more error message, and the truck runs better than ever. Anyone who put a bad review is either a competitor trying to bring their rating down, or someone that has no reason to be upset. Kenny, Larry and team (and the Toon Diesel repair shop) were AWWESOME. I wish all repair shops had the ethics and persistence these guys have. THANK YOU THANK YOU THANK YOU !!!

M

Madeleine Sparks

Excellent service from start to finish. They explained everything clearly, didn’t try to upsell, and got my car back to me right away. Hard to find auto repair shops you can actually trust—this is one of them. Highly recommend!