Firestone Complete Auto Care DE 19720

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Martina Dewitt

Worst experience ever! Got there a little after 2, we were towed there off the freeway coming from out of town 6 hours away. We already knew all we needed was the bolt. A job that takes 5 minutes once the tire is off. Sat there for 2 hours while they sat around. Only one person was working on vehicles while the others aimlessly walked around. I sat there patiently until I got up and asked can someone just take the tire off to ensure it’s just the bolt. Mind you there were 3 guys standing there while one person checked in battery deliveries. No time management and frankly I felt like it was done intentionally. They claimed they couldn’t find the part and they called local stores such as AutoZone etc. however when we called the same store they had the bolt. We took an UBER to pick up the bolt returned and they put it on for us. Needless to say we left at 5 for a job that should’ve taken 5 minutes. Afterwards I asked the manager how much would a tire be for the car and he responded with great question and never looked into it. Check the cameras. He continued his conversation with his colleague. He missed a sale. Nobody wants to actually work at that location and that time I was literally the only customer there. They weren’t busy. I was kind and left tips however the service was horrible. No les importan sus clientes!!!!

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Samuel Larkin

took my vehicle to Firestone for repairs and was impressed by the professional handling of the entire process. The technicians provided a clear assessment of the necessary work and completed the repairs within the estimated timeframe. The communication was consistent, and the final cost aligned with the initial quote without any unexpected additions. It is rare to find a service center that balances technical efficiency with straightforward customer service so effectively. Based on this experience, the shop demonstrated a high level of reliability and competence that warrants a full recommendation for anyone seeking dependable automotive maintenance.

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Angel Pagan

Dave is always good on customers and very kind he knows his things about cars always come and get my car worked on thanks a lot Dave keep up good work