O'Reilly Auto Parts KY 42431

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Chad

Probably the most unprofessional O'Reilly Auto Parts I have ever done business with. I have worked with many locations in my time, both commercially and non-commercially and this location has the uncanny ability to undertake every task begrudgingly. Whether I order a part to have it delivered or go to pick the part up, this location has continually worked against me. Late deliveries, by more than two hours, incorrect parts and constant miscommunication. If this behavior continues, I will support Advance Auto parts with my business.

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Martha

A Quiet Kindness That Stays With You In all the years I’ve shopped at O’Reilly Auto Parts on South Main in Madisonville, KY, I’ve never met an unkind person. The store’s always tidy, and the team—guys and gals alike—seem genuinely rooted in helpfulness. No showy gestures, no rushed attitudes—just quiet kindness that feels like a porch light left on for a neighbor running late. There’s a simple dignity to that kind of consistency, and in a world that’s often hurried, it’s comforting to know you can count on a calm welcome and a helping hand. This place doesn’t just sell parts—it restores your trust in everyday goodness. “Kindness isn’t complicated. It just shows up.” While reading through online reviews, I noticed some comments that felt dismissive toward the employees. That saddened me, because my own experiences have consistently reflected patience and professionalism from the staff here. I believe they deserve to be recognized for that. It’s refreshing when kindness becomes the norm, not the exception. This stop on South Main reminds me that grace often arrives quietly—in how people treat each other, in clean aisles, and in the tone of everyday voices. Whether it’s auto parts or encouragement, the delivery matters. May we all keep a light on. —Martha Grace in Action Ministry

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Jacob Ritz

Let me start off by saying the team at this store go above and beyond. I had a tensioner pulley go bad and a belt shred. They were able to get me the pulley same day within a couple hours. When I realized I got the wrong belt from another source I immediately called them. They did not have one in stock. However I found one locally. Being from out of town I had no way to go get it. This team not only brought my pulley out once. But went and got the belt for me and brought it to me. No hesitation no questions asked. When I needed a belt diagram they sent me a picture minutes after calling and asking. You dont find that kind of service anymore and for that I am very thankful. I cannot say enough good things about this store. Once again thank you so much.