Fairfield Auto-Truck Care LLC CT 06824

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D R

A loose battery connection resulted I +$400 repair. Did not get a call about if I wanted to purchase a ridiculously marked up battery. And; the battery they replaced was still under warranty! Terrible communication , not friendly . Be careful if you go to this place.

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Michael Miller

I have been a customer here for a couple years and have had good service. But I brought my truck in last week for brakes, rotors, and tires. After picking up the truck I noticed that two of the wheels were damaged. I was disappointed they didn't notify me of this when I picked up the truck but oh well. Brought it back the next day and after the guy at the counter and the mechanic that installed the tires denied responsibility, the owner came out and agreed to refinish both wheels. I picked it up today and the finish on the repaired wheels clearly does not match the other two. The owner again came out with me, looked at the tires, and agreed that they do not match, but was unwilling to spend more of his money to make it right. So after spending $2400 I am left with a truck that has mismatched wheels. I am disappointed and will not be back.

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BEATGOSZIP

Went to get my rear wheel bearings checked and said I would be out front and the guy said "oh I didn't have you as a waiter". I thought he was joking but he didn't laugh, he just berated me for not being there earlier. (Trying to get a 4 year old out the door and then I hit traffic through Bridgeport, sorry I did the best I could). He seemed so annoyed that I would sit on their bench out front that I ate my sandwich quick and walked around the block. Got halfway around the block and looked across the field my car hadn't moved, no big deal. So I walk around another building and they're already calling me saying I need new bearings. Did I just get charged $80 for less than 15 minutes of looking at the car? Did they even look at it? Giving them the benefit of the doubt, maybe I am supposed to let them know I'm going to wait (never heard that before but fine) and that they probably did look at my car.... but you still just berated me for being a "waiter" and not being there earlier, meanwhile I couldn't even walk around 2 blocks and it was already done. I don't like being spoken to like that and I certainly won't ever trust them. EDITED: now the owner decides to BLOW UP my phone calling me nonstop just so that he can scream at me and call me privileged?? I have never received worse customer service in my life. You didn't have to put me ahead of anyone, I was prepared to wait for however long it took, and you made me feel so bad about waiting that I took a walk around the block. You basically just stole $80 from me, insulted me, and then had the nerve to call me on my cell phone and scream at me. I wish I could give you a negative review, I should report you to the BBB for improper business practices. All you had to do was be decent to me and I would've paid $900, but instead you talk down to me and get a bad review, get over it, 1 bad review isn't going to ruin your business, but I felt I had to share my terrible experience, that's what these reviews are for. Maybe someday you'll learn how to speak to customers and you won't get any more.