Bay Auto Parts Inc 54303

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clayton bigss

Terrible customer service. The guy who answered phone was rude and said part would be ready for pick up. Never received a call. Called back and he had an even worse attitude. Week later and still no call. Will not be giving bay anymore of my business nor my customers. The part in question takes a few minutes to remove. I can understand being busy but the Terrible customer service multiple times is enough. People have bad days, but every time we call it's same thing, terrible service/attitude. And to never get part.

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Cody Figard

Great place to do business with, Dennis is my go to salesguy and I've never had a bad experience with him. Gets me everything I need quickly and efficiently. Looking forward to working with him more.

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Ryan Hammerberg

I paid for and purchased a bumper cover this past monday for the business I work for (auto repair shop). Was told bumper was off the car and ready to go, but because of the holidays they are behind and might have it delivered next week. (totally understandable) I called today and asked them if I could make the drive and come pick it up this evening after hours, they said no problem and they have an area where they usually leave it for pickup. Called a total of 2 different times today JUST to verify that it would be all setup/ready to go. Well fast forward to a 2 hour one way drive later, No bumper in the area specified to me. Or anywhere for that matter. Checked all throughout the business parking lot and side gates to see if it was in a different spot. Nothing.. HORRIBLE customer service, if your going to offer that option AND confirm it twice via phone call then at least do your damn job!!!

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christopher gish

Frustrating company, told parts were ready for pickup (several days after purchasing) when they were not. Wasted an hour so far trying to pick up then tracking down what’s going on. Called to see what was going on then got transferred without notice and put in hold. No idea how else to register a complaint.

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Chad Berger

Dennis did a good job helping me get my motor ready to be picked up without hassle, greatly appreciate the help would return again

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Chvala Peters

I would have put 0 stars but didn’t have the option to. The customer service was HORRIBLE. The man who answered the phone (he didn’t give me his name & hung up before I could ask for it) regarding parts had a VERY poor attitude. I called back, asked for a manager & was then questioned by whomever answered the phone about “what’s going on?”. I summarized what happened & was transferred to ‘an extension that didn’t exist’. I definitely won’t be bringing my business here.

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Jess Conard

Dennis has saved my life on numerous occasions! They are quick to respond, fast on delivery and strive to find parts that you may be struggling to find! I would give them 10 stars if I could!!!

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Davis Richards

Dennis at bay auto parts is as professional as they come. I’ve bought multiple parts from him now and he sure knows how to make the buying experience a great one. Highly recommend him to anyone in need of parts!

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Premium Used Auto Parts

Dennis at bay auto parts is as professional , He is outstanding What impressed me the most was the transparency and honesty exhibited throughout the conversation. I highly recommend bay auto parts green bay . God bless you dennis

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Julian Brightwell

Great place to buy parts from, hit up Dennis for all your needs! 10/10! Ordered a very expensive headlight and everything was packaged great.

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Olivia Ashlyn Rose

If you need auto parts, call Dennis! He is knowledgeable, professional and helpful. Great service every time!

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Melissa Schwent

Dennis K is my go-to, always takes great care of me and hooks me up whenever I need parts!

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Bryar Rodman

DENNIS ALWAYS ANSWERS WITH GREAT RESPONSE TIME AND EXPERTISE! GIVE HIM A SHOUT WHEN YOU ARE IN NEED! GREAT CUSTOMER SERVICE

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Steve Cook

Great facility, great people, and great prices. Dennis is the man and has hooked me up more than once!

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Kelly Edgington

I had a very positive experience ordering parts from Bay Auto Parts. I run a shop in Harris, MN and had ordered a used grille for a 2018 Ford Escape for an insurance repair in our auto body shop. It turned out that I was not able to use this grille. I contacted Dennis more than 30 days after ordering the grille and he issued an RMA to return the grille with no restocking fee and no charge for shipping. I was very impressed with the ease with which I was able to complete the return. As it turns out Bay Auto Parts has a daily delivery route in our area. Dennis was such a pleasure to work with and the fact that they have daily delivery at no extra charge is a great benefit for us. Thank you Bay Auto Parts and Dennis for taking good care of us.

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Christopher Selden

Sold me a shit transmission and transfer case both didn’t work wasted my money and time

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Kevin Fehr

Called there and the guys was short with me and hung up. Would not recommend this place

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Jeff Lindroth

BEWARE!!! All they do is lie to you! Told they tear down 20 cars a day. BULL!! Told to pay for part, ( then they take it off vehicle) hmmm thought the parts were already off. Can’t look at parts before you buy. Have parts listed online they don’t sell. BAD BUSINESS!!!!!!

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William Gee

I have been ordering parts from them for last 10 years. They don't warranty there engines anymore and send you to a 3rd party that you have to jump through hoops to get a replacement engine. Spent $1655 for a used engine that's junk, 16 hr labor installing it and now have to deal with a warranty claim department to get a replacement engine. Called back and got a "have a good day". Not happy and will be dealing with other business's from now on.

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Jessy Herrera

Some new guy handled my order and when I went to go pick it up they had sold the tire to another client even though I paid for this couple days in advance. Maybe when y'all get orders you should have them organized and not have it first come first serve.

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Tim Witmer

Ordered a hood and fender they claimed to have in stock. A week later get a call telling me they don't have the hood and that it will be another week to get it in the right color. Hood finally arrives, drive 2+ hours to pickup the part, but the hood was the wrong color, they blamed the sending salvage yard and gave me a 7% discount if I wanted to drive up when they have the right part. Disappointed they wouldn't have at least checked the part before having me drive up. Especially when I specifically mentioned that I needed a color match. I was about to drive away when they stopped me and let me know they had found a replacement hood in the yard that matched the color. I noticed it had some scratches and some paint damage as I was loading it into the car, but decided to cut my losses and just go with it. Nick saved this from being a one star review by finding a workable solution, but wasn't the best overall experience. Would recommend asking for pictures of any parts you buy from here before making a long drive

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Christopher Burkley

They pulled a bait and switch that resulted in spending 400 more for the correct motor that is usually cheaper than the one they pulled out first. That and the lady made it clear she had better things to do besides take my 2,400 bucks. If my wife wasn't on me to get this job done I would have kept looking for another motor. 2 out of 5 might be low but I would like to think a 3 gets me better service and price than what I got.

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V M

I bought a steering column from them for a vehicle. And the key did not work. I called like 5 times to talk to Steve about it. Left the voicemail never reached out to me and never answered the calls.

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Rachel Matteson

My husband recently ordered a truck part from Bay Auto Parts and made an 8 hour round trip to pick it up. Unfortunately, the part ended up not fitting our particular truck which left my husband pretty frustrated at the situation/miscommunication. We were refunded our money after shipping the part back to Green Bay, and Jim at Bay Auto Parts showed himself to be a man of integrity when he agreed to help us with part of our fuel/shipping expenses. He stood by his word, and we couldn't have asked for better a customer service experience! Thank you!

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Nik Rivers

Bought an engine from them after one day the customer brought it back because the car was overheating the car had a blown head gasket. We contacted the warranty department to file a claim they then passed the buck to some other warranty department they then passed the buck back to the sales people. I left 3 voicemails and 3 emails for the sales department they never responded a week later I called again because I still had not received a response from either the warranty department or the sales staff. Only to be greeted with the amazing news that they were not going to be honoring the warranty. I get stuff happens but take responsibilty. It's ridiculous.

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Matt

Amanda is extremely disrespectful and rude. I walked in and waited at the counter for exactly 6 minutes. The entire time I was there I watched her and heard her watch Facebook videos while I was waiting completely ignoring me. When she finally noticed me she walked up to the counter with an attitude and condescendingly asked me "what do you want"? I said that I was here for parts that had come in and she proceeded to have attitude and said "that doesn't help me, what are you here for?" I said my last name and she gave me more attitude and said she needed to know the part. I was about to storm out and come back with my parts and return them all and never come back. Luckily Jim came out apologizing that my parts werent there and that he would make sure to take care of me. Jim is an amazing employee and very helpful as well as professional. Amanda is rude, disrespectful and gives the company a bad image. I highly suggest going here if Jim is helping you but I would walk straight out if Amanda is there to assist you. Would be 1 star if Jim was not there.

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Jess Wampler

Super helpful, got my side mirror from them. I was quoted (at the dealer mind you) $450 to get it fixed, so the $60 mirror from them saved me a ton of money! Removed for me within hours, easy pickup. Thanks guys!

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Mikes Automotive

Last few times ordered used transmission and a engine, both were bad right off the bat. When need to do anything for warranty very difficult and takes a long time to get back. From the five different people our shop had to deal very poor customer service. Been trying to be the bigger person but nothing seems to make a difference at that company. We get that its used parts but customer service should be #1 goal for a salvage yard.

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Kaitlynn Layla

Went today to get a rear bumper and a fender liner. This place is outrageous! $345 for a fender I can buy online for $200. And wouldn’t sell me a fender liner at all. Said I had to buy the entire fender. Not only that the guy was pretty rude. I’ll drive down to menasha and go to Gibson’s

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Tracy Burns

BC Auto journeys! Wow, busy place. Clean shop, friendly counter staff. They had my part ready to go, loaded it up for me and got me on my way pretty darn quick! Thanks for making my job easy as possible!