My husband recently ordered a truck part from Bay Auto Parts and made an 8 hour round trip to pick it up. Unfortunately, the part ended up not fitting our particular truck which left my husband pretty frustrated at the situation/miscommunication. We were refunded our money after shipping the part back to Green Bay, and Jim at Bay Auto Parts showed himself to be a man of integrity when he agreed to help us with part of our fuel/shipping expenses. He stood by his word, and we couldn't have asked for better a customer service experience! Thank you!

I have worked here. They treat their employees like garbage. Work them into the ground, to the point where they can never work again and fire them. I will not support a business who doesn't care about it's employees. Prices ain't that great either.

I just ordered an engine from here and the engine runs amazing . Thank you guys for working with me to save my truck .

Bought an engine from them after one day the customer brought it back because the car was overheating the car had a blown head gasket. We contacted the warranty department to file a claim they then passed the buck to some other warranty department they then passed the buck back to the sales people. I left 3 voicemails and 3 emails for the sales department they never responded a week later I called again because I still had not received a response from either the warranty department or the sales staff. Only to be greeted with the amazing news that they were not going to be honoring the warranty. I get stuff happens but take responsibilty. It's ridiculous.

Super helpful, got my side mirror from them. I was quoted (at the dealer mind you) $450 to get it fixed, so the $60 mirror from them saved me a ton of money! Removed for me within hours, easy pickup. Thanks guys!

I ordered a strut for an Acura MDX, had it shipped to Michigan from Minnesota received it in three days great company best prices around!

pretty bad service! the parts do not deliver the agreed date to you.

Last few times ordered used transmission and a engine, both were bad right off the bat. When need to do anything for warranty very difficult and takes a long time to get back. From the five different people our shop had to deal very poor customer service. Been trying to be the bigger person but nothing seems to make a difference at that company. We get that its used parts but customer service should be #1 goal for a salvage yard.

BC Auto journeys! Wow, busy place. Clean shop, friendly counter staff. They had my part ready to go, loaded it up for me and got me on my way pretty darn quick! Thanks for making my job easy as possible!

Amanda is extremely disrespectful and rude. I walked in and waited at the counter for exactly 6 minutes. The entire time I was there I watched her and heard her watch Facebook videos while I was waiting completely ignoring me. When she finally noticed me she walked up to the counter with an attitude and condescendingly asked me "what do you want"? I said that I was here for parts that had come in and she proceeded to have attitude and said "that doesn't help me, what are you here for?" I said my last name and she gave me more attitude and said she needed to know the part. I was about to storm out and come back with my parts and return them all and never come back. Luckily Jim came out apologizing that my parts werent there and that he would make sure to take care of me. Jim is an amazing employee and very helpful as well as professional. Amanda is rude, disrespectful and gives the company a bad image. I highly suggest going here if Jim is helping you but I would walk straight out if Amanda is there to assist you. Would be 1 star if Jim was not there.