The Greenbrier WV 24986

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Stephanie Klein-Davis

Gave a $250 gift certificate to my partner in Dec. 2020 (in the midst of Covid). He decided to use the certificate for my 65th birthday dinner in the Main Dining Hall Feb. 2026, but, it was declined. They said it expired after 5 years? WHHAATTTT. Humiliating and tainted our entire dinner experience. The card had no expiration date printed on it. When it was purchased I was not told it would expire. Why would I purchase a gift card that expired? I'd rather give someone cash or a check that doesn't expire. They seated us at a table next to young kids on what was supposed to be a romantic evening. So, our dinner, with very poor service, had to ask for water refills 2x and no recognition by the servers of my birthday, cost use almost $500.00 due to the loss of the $250.00 certificate. This is just obnoxious. And, they could have honored it since it was only 6 weeks over the date and we couldn't use it for over a year due to Covid, then the snow storms earlier in the year. Thus the evening was ruined. I doubt I'll ever return there. I used to ove it. Now, I'm pissed. If that is how they make money by denying gift cards because people didn't save the stupid cardboard that wrapped around the card that apparently says it expires, than they are not worthy of my patronage nor that of my friends. It's a total ripoff.

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Lilie Manes

My daughters and I enjoyed a two night stay. The older Dorothy Draper designs were gorgeous. The newer decor was very gaudy and harsh. We enjoyed the resort and the complimentary activities. The pool is a work of art. I was saddened to see the Greenbrier in such a bad state of ill repair. The architecture and older Dorothy Draper design elements were well worth the visit. Our room was surprisingly disappointing. It was comparable to a rundown cheap motel. Linens were not clean, bottom bed sheet didn’t cover a foot of the mattress! Too much to go into detail. Reviews by other people covered similar issues.

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Breanne Dunn

This is not a 5 star hotel. It’s pretty run down. I was there with my family so we had 4 rooms for all of us. There were issues in every room - mini fridges didn’t work, water pressure was bad, sinks clogged, shower head didn’t work properly, and more. You can also hear everything all night - toilets flushing, Water running, the train going by blowing its horn 3-4 times/night, loud ac unit. The elevators and paint on the walls are just not kept up with well. The decor is extremely outdated. We referenced “the shining” several times. Everything was also SO expensive. The only positive review from me would be the casino was pretty nice. I don’t recommend this hotel until they dump a ton of money into it.