NAPA River Auto Parts - Parts Store UT 84525

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Joshua Gumola

Scam artist. I brought my vehicle in telling him the exact problem. Charges me 78$ diagnostic fee anyway. Tried to charge me 2400$ for a seized pulley and a ac compressor. He then admits he has no clue how to put it on and neither does any of his employees. I opt in for a 700$ bypass that just avoids the problem all together I was robbed flat out by this guy. 700$ serpentine belt and 25 mins it was semi fixed so I could then deal with the problem at a real mechanic.

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Jenny Catlin

Ken was a sight for sore eyes after another night stuck in Green River. My engine blew three months earlier while speeding through the desert trying to be at my best friend's side as they took her husband off life support after sudden organ failure at 50. I didn't make it. Had to fly back to Denver without my car or my friend. It took well over two months to get the engine replaced. In the meantime, I lost my nearly $100K/year job—in part because my boss thought I was BSing her about how long this car repair was taking. I flew back to Moab to finally pick up my car, but the flight was delayed multiple times. I stupidly believed Uber when the app said I could get a ride from the airport. Little did I know the airport closed as soon as my flight got in. No Uber. Someone gave me a stack of cards for every driver in the area, and thank god Moab Taxi was able to pick me up. It was almost 10 PM by then. I got a ride to the shop, grabbed my keys, and had a bad feeling—but figured if I could at least get to Grand Junction, I'd be in familiar territory. Should have listened to my gut. Lost all power at mile marker 192 headed back to Colorado. Car completely dead. It's pushing midnight on the side of I-70 and I didn't bring a coat because it's a freakish 70 degrees in Denver—but not out there. I was freezing. Called AAA and got the same great tow driver I'd had before (shoutout to Mike at Steele Towing). He suggested I have the car towed to Ken at NAPA. Thank god. I left a fairly unhinged voicemail for Ken around 2 AM, in tears from the Holiday Inn, after finding out my dogs' bad home situation had just exploded into a nightmare. Job lost, financially precarious, completely spent. Walked over to Ken's place in the morning. He was awesome. Kind, fast, no drama. Less than an hour and I was back on the road. Nice shop, great guy. Sometimes you just need one thing to go right—Ken was that thing.

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Nunya Bizness

Ken went out of his way to ensure my Kia Soul battery replacement resolved the issue! Both Ken and Keith were very knowledgeable, helpful, professional and respectful! Small town hospitality at it's finest!