Batteries Plus OH 44129

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Mike Tabory

The plus is they had what I needed. The minus was that the associate that said he was the only one in the store that knew how to program keyfobs, was not willing to dig deeper to find the problem. I purchased a keyfob for my 2014 Ram 1500. He said everything worked except for the remote start feature and that something must be wrong with my truck. I told him the remote start feature worked this morning. I have enough electronic and mechanical experience to know something was wrong with either the programming or the remote. I figured I would look into it first, before accusing the associate. When I got back to our office, I took the new remote apart only to find that the metal disc that completes the circuit for the remote start feature had been put under the wrong terminal of the remote. I just simply moved it to the correct terminal. The remote now works fine. And it was not the fault of the vehicle. I'm not sure if it came from the factory this way or if the associate had mistakenly assembled it incorrectly. What bothered me is that he was not even willing to look into it or try another remote. Maybe they didn't have another. I don't know. I would have gladly waited; I would have come back another day if he had to order one. I just wanted to have what I paid for. Either way, what I have works now that I fixed it. Perhaps he needs a refresher course on customer service.

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Steve

I have always bought my car batteries (and others) at Batteries Plus in Arizona. After we moved to Westlake my truck battery died. It was 5:30 AM. AAA came out and jumped me. I then made an appointment on the Batteries Plus Parma OH Store's website for 8 AM that morning to get a new Duracell battery installed. I arrived at 8 AM sharp and the store was closed. When I went up to the door, the sign said they open at 9 AM. The website said they opened at 8. I was frustrated. I phoned the local NTB Store in Middleburg Heights and they got me fixed up immediately. Back home, about 10 AM, I called the Batteries Plus store to alert them about the discrepancy between their website and the store hours. The clerk made one excuse after another, the winner being that they would have only had one clerk at 8 AM so even if they had been open as advertised, I would have had to wait until a second clerk came in to install the battery. G-r-r-r-! He didn't understand my frustration at not being able to get the service and product I had signed up for. In the past I have never had anything but excellent, professional advice and service from Batteries Plus in Flagstaff. But I would caution potential customers to beware at this location. They have lost a good customer here for life.

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Kirk M

I purchased a Battery in January 2025...This Battery recently tested Sulfated and unchangeable. I called this location and they informed me to come in for a warranty replacement ( Dec 14 2025). I arrived from my 45 min drive and the associate Angel tested the battery @ 9.4 volts. This associate then said we need to try a different tester. This tester was @ 10.4 volts. The associate then informed me that they need to try and charge this battery for several hours for another test. I informed Angel that l had a down piece of equipment and was almost 1 hr drive away. The associate could care less and said he would call me later that day. No call! I had to return to this store on Monday 1:00 pm ( No Call again) to pickup my battery and that equals almost 4 hrs of total travel time to Battery plus. Remember that I was told this would be a warranty replacement on the phone per the BatteryPlus employee! Upon picking up my battery...that associate informed me that they use the 10.6 volt test as the break point for warranty replacement! That told me I was completely scamed on the 1st battery test the previous visit... I will never return or recommend this location! Avoid and buy your batteries @ a big box retailer / auto store that has actual customer service and respect!