Waterbury Towing & Recovery INC CT 06708

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Lilah wilcox

After being stuck in a snowstorm with no choice to leave my house due to my job, I called this towing trunk company while I was in a panic because I did not know what to do and me being stuck was causing chaos and traffic behind me. I waited a while for this truck to pull up. . After seeing the guy get here, I had my wheel pointed all the way to the right, and as he pulled up without even putting my car into drive, keeping it in park, I moved my steering wheel to the left to line it up with the tow truck mind you I’ve never called A tow truck in my life. All of a sudden the guy just pulled off without saying a thing to me so I called the company back, thinking that the guy must not have seen me. They then proceeded to tell me we are canceling this we are not gonna help you, because they driving said “i was acting erratic” when the Truck pulled up. This was baffling because I didn’t even have a single conversation with the guy he didn’t get out of his car and I did not Get out of mine, so basically The company called me back, telling me they would not help me and left me here without saying A SINGLE word as to why they decide to cancel my service and leave me stranded in the middle of the snowstorm on this road. Mind you, my children are in the car! So unprofessional, considering there was no communication as to why they drove off and after I’ve been waiting in a panic in my car with my kids that they just decided to drive off without even the decency to roll down the window and say sorry won't Help you. I’ve never needed to call a tow truck, so I had no idea that me turning my wheel would cause them to refuse service (I was not hooked onto the truck. The driver was turning around, and I was simply trying to straighten out my wheel, so it wasn’t pointing towards a ditch.). And for the driver to say I was acting erratic, is also baffling because I didn’t even see what this guy looked like. Luckily, I was able to contact a different towing company in town and explain to them what had just happened and he was able to put me on priority and come help me immediately. And I just want to say as a customer who really needed the service at the time the panic I was in, I can’t believe the way I was treated. Very unprofessional zero empathy during a stressful time. do not hire these people very unprofessional do not care about their customers

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Kyle Jones

Extremely rude staff, does not care about your needs, was hit in a car accident and they didn’t provide any support or empathy. Needed to get stuff out of the car and they wouldn’t let me, had to fight for it. choose another company if possible

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Caress Dingle (Life&timesofCaress)

My Car was towed today October 6th illegally. The claim the car was in a handicap parking spot and it was not. I have pics and video to prove it. I am here now and they are prolonging the situation because they seen it was a new car and just decided to take it. With my permit sticker on and not in handicap they should’ve never towed my vehicle. In the picture below you can see that I am not in a handicap stop and other cars was in handicap spots in the other pictures. If I could rate it a zero I would.