Sandy's Towing OH 45417

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Alejandro Mejia

Used there services got little incident tow truck driver picked up vehicle gave him my key. Had go in person next day get release for my vehicle for insurance went in and I’m informed they don’t have my key told them gave it to tow truck driver said sorry we don’t have key and never received it, so now they don’t want to admit they lost the key and don’t want to pay for new keys only key I have, so now my truck at shop waiting to get estimate from insurance put shop can’t do anything because don’t have key this 2025 vehicle which ain’t going to be cheap replace key. please people document everything if dealing with SANDYS TOWING, told me they did investigation but driver said never gave him key so Im lying? please be careful my vehicle delayed week now get just estimate because this company doesn’t want TAKE RESPONSIBILITY.

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Ngoboka #

I regret being assigned by my insurance to be helped by Sandy’s Towing. After 3hrs of waiting, in a freezing (-2Fa) after a heavy snow in the ditch, I did not get any help from my Road assistance till my insurance cancelled the assistance from you. I tried to be persistent 30 more minutes to see if I can get help but nothing changed just only keeping me on hold. I tried to call hotline for assistance and all promises were broken. At the end, I called the hotline again to ask your projected time, and the customer care person told me she has no plan and told me I am not the only customer to be served. This shows me unprofessionalism in what you do. From 2:31PM 7:10PM

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Scott Craig

Called the night before to schedule a tow for the following day. The guys were about an hour late, but kept in touch and it wasn't a big deal. You don't stress the small things! I completely forgot their names, but the two gentlemen were awesome and took great care of my car with the tow to the dealer. I was allowed to ride with them, and it was much appreciated. Thanks again, and stay safe!