Lupient Collision of Brooklyn Park MN 55445

B

Bryce Dummer

My 2014 Kia Optima was stolen in Minneapolis, later found abandoned, and taken to the impound. I paid to retrieve it and had it towed to Lupient Collision Center. The damage was limited to a broken door handle, a stripped ignition, and a dead battery (caused by the tow truck leaving the vehicle on at the impound).<br><br>A few days later I received a preliminary repair quote of nearly $3,000. Since that was about 50% of the car’s value, I asked for an “as-is” purchase offer instead. After repeated follow-ups due to no response, the dealership eventually offered me $300–$500, citing a KBB value for a “poor” vehicle—despite my Optima being a running car with reasonable mileage. The offer was insulting, and they refused to budge.<br><br>I later found a locksmith experienced with this exact issue who repaired everything for $650. Kia vehicles like mine are known to be highly susceptible to theft due to a major ignition design flaw, and I was dealing with a situation caused entirely by a manufacturer defect.<br><br>Given that context, it’s disappointing that the dealership’s best offer for a running vehicle was $300–$500, or a repair estimate more than four times what a competitor charged. This experience destroyed any trust I had in this brand. I won’t purchase from or recommend this company, and many of my family members have had similar issues.

C

Chloe Chein

Rachel who helped me replace my windshield was amazing- a great help and face of the company! The lupient team replaced my windshield the correct way and really helped me out. Would recommend

B

Boo Chi

Dropped off my car on the 29th of March. Got a call for pickup on the 7th of April. I don't even know what kind of sorcery this is, but I think it speaks a lot of the expertise of the repair shop. Grateful to have my car back looking like new. Highly recommend this shop!