Republic Services WV 25702

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Matthew Simmons

I have had multiple issues with reliability. Started around the time as the March ice storm. Understandable that trash was not picked up the week of the storm. But it was 6 missed pick ups in a row. The roads were not bad after the first week. They continued to start the roads were ice back then. After that they took a payment for service and canceled my pickups due to "someone calling and stating I had moved." Took 2 weeks to get my trash picked up after that. I have ended up with rats in my home that took months to rid myself of said rats. There has been multiple times since then that they have claimed the roads are to ice or impassable when they have been prefect with excellent weather. The only resolve they ever offer is we will send and email to the local office. We will have them send someone out within the next few days. Which doesn't happen. Currently last week there bad road conditions which trash service was suspended with a new pickup day being the next day. The roads had been cleared yet no pickup made. This weeks pickup we were told the roads are iced over and severe weather in our area. The temperature has been in the sixty the last 3 days with light rain. The roads are clear and the creeks are low. They are still refusing to pickup our trash. This is completely unacceptable, unsanitary, and disturbing. If there was another option in Wayne WV for trash pickup I would switch providers. Discussing and lazy is the situation and attitude I get when calling.

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Michael Slayton

Worst service I had ever had. They come when they want to come. I’ve had to call the national number several times and complain already. This year, we haven’t had trash pickup once in 2026. I assume holidays got them behind, then two weeks of snow (which I understand), and now I have 6 weeks of trash that I took out this morning only to have to bring it back in this evening. Unfortunately, they have a monopoly in this area.

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Pacey Hill

What a terrible company. Several times, they've neglected to pick up our garbage (yes, the bill was paid and up to date during all instances) on many occasions and scheduled to pick up at another time (that wasn't their normal schedule). Every time they make this agreement, they fail to do what they say. Most recently, during a snow storm, they were unable to pick up our garbage. They agreed to pick it up on a different day, but failed again. The next week it was 60° outside and again they didn't pick up. The office said the roads were too icy in 60° weather. They said they'd "make a note" and have the garbage picked up the next day (which is today). As of 5:45 pm EST, our 3 week old garbage still sits outside with the rest of our neighbors. This is a disgusting business practice for being a sanitation company. We're lucky we don't have rats yet. I wish there was another company to use in this area, but this is our only option. It's truly disappointing.