Pep Boys Auto Service & Tires DE 19701

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SRINIVAS BUDDHA

Do not visit this place. They always seem to find something new wrong with your car just to make sure you keep coming back. My Experience: I initially went in for a simple oil change. At that time, my brakes were completely fine — no noise, no performance issues. I also requested a general inspection. After inspecting the vehicle, they suggested replacing my brake pads, even though they were still in good condition. Immediately after the oil change, my right front brake started making a strange screeching noise. This sound was never there before the service. It would screech for a while and then stop after driving a bit. Over the next couple of months, the noise gradually became worse. When I returned, they insisted that I replace both the brakes and the discs. I agreed, and they gave me a quote of $2,000. A few days later, they called and informed me that the front right caliper was broken — the exact same side that started making noise only after my oil change. At that point, I strongly suspected something wasn’t right. However, to avoid further issues, I proceeded with replacing the brakes and discs on all four wheels to ensure I wouldn’t have problems for at least the next year. Shockingly, just two days after the repair, the front left side began making the same screeching noise. This pattern is too suspicious to ignore. Do they really think customers won’t notice? It genuinely feels like issues are being created to bring customers back and generate more charges. I’m currently in a different state, so I couldn’t return to confront them directly. I’m writing this review to warn others. Please be extremely careful before taking your vehicle here. Do not blindly trust or hand over your car without questioning the recommendations. Honestly, I wish there were a negative rating option available.

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Miya Watson

Went to Pepboys to have my brakes examined and fixed. Upon dropping my car off, an employee pointed out a slew of appointments before me and said it might be a while. I said it was okay as I had a ride and didn't have anywhere urgent to be. Over 24 hours go by until my car is seen and I had to call them to get a price. I was told the estimate but the technician was going to call back with a more accurate estimate. And that my car may be ready the next day. Hours go by and I hear nothing. I call back and they inform me they were waiting on the parts to come in and that my car is being worked on. I did not agree to have any service done on my car as I was waiting for the technician to call me back to explain what else was needed. The customer service rep gave me a hard time when I told them that I had dropped my car off Saturday morning and would not have it back until Monday at the earliest, which I needed it back by then. They attempted to add services on that I never agreed to, have a tough time with time management with overbooking, and bad customer service. I will not be returning to Pepboys after this experience.

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MonaLisa L

My son had snow and ice on his tires/brakes, made car shake. So I thought let’s get brakes and rotors checked. Not knowing it was weather related. Dropped off for 830am appt. They didn’t call until after 1pm. Good thing we didn’t sit and wait (as I’ve now read others reviews). She was suppose to call me back in 20min with more info. Never did. I called 4/5 times for hours. NO ONE ANSWERED. The call center lady couldn’t even get them on the phone. I showed up at 445pm to get the car with no word. The entire staff appeared to be hanging out at the counter. She said she just now has my work up done. Ultimately told me nothing is wrong with the brakes/rotors (relieved temporarily), however there’s an oil leak and this and that. Named a couple things including a suggestion to replacing something we had fixed last year somewhere else… weird. Are they adding BS to scam? Messing up cars? New estimate was like $1200+. I’m gonna take it somewhere else to verify for sure.