Exquisite Detailing DE 19709

n

nathaniel ulloa

I’ll start by saying the customer service was good when it came to scheduling and communication. The person I spoke with on the phone was polite and helpful. However, my experience at the shop itself wasn’t great. The location was mostly gravel, in a somewhat sketchy area, and surrounded by very dusty roads with large speed bumps my car (a low Miata) couldn’t even clear. After driving all the way there, I decided it would be better to have the tech come to my house instead. On the phone, I was told the switch to a mobile appointment would be $9.99, but that fee would be waived, and I was also told I could pay by card. The detail itself was underwhelming overall. My car was already fairly clean to begin with, but I expected a near-perfect result for the price. The interior came out good, but the exterior wasn’t done very well there were still visible spots and areas that could have been better polished. The engine bay also looked like it could have been cleaned more thoroughly. The tech spent 3 on my two-seater Miata, so I thought the end result would be exceptional, but it really wasn’t. To make things worse, my final bill was higher than quoted. I was initially told $289.99, but it ended up being $310 after a card fee I wasn’t informed about. The $9.99 switch fee that was supposed to be waived also seemed to have been added anyway. On the positive side, the technician was a genuinely nice guy and very professional. The convenience of mobile detailing is great, and I think this service could be worth it if your car is extremely dirty. But for a small, already clean car, the results just didn’t justify the $310 price tag.

S

Sonia DiJoseph

Franklin was amazing! I got a Complete Exquisite Detail and my car looked like the day I bought it 5 years ago. I can't wait to have him back to bring my second car back to life.

A

Adele Thaxton

Franklin arrived on time and took care of my car like it was his baby! I do appreciate the effort and time that went into making sure the work was of outstanding quality and look forward to receiving services in the future. Thank you so much!