Advance Auto Parts MO 63103

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Steve Hall

Broke a serpentine main belt in my truck down by the dome. Got pulled to Advance Auto and two great guys behind the counter, Sergio and Corey, were the saviours of the day. Or evening. Lol. But no time to waste belt broke because of a bearing in the tension pulley and got the wrong one first and got it right within minutes. Got disconnected when giving all the details. My phone was the culprit down by the dome. So long story short back on the road again and it's good to hear some Queen on the radio. My brother's had some good tunes jamming and at a nice level. Thank you for the great work and kindness all the way till almost close. We pushed it to the limit that's for sure. Thanks again.

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Farren Bass

Last night I came to this location due to battery issues. Serge and Cory went above and beyond by helping remove the battery, recharge it, and test it. Cory even provided me with a chair while I waited inside, which made the experience much more comfortable. I truly appreciated the excellent customer service they showed. This wasn’t my first time visiting this location, but it was my first time receiving top-tier customer service.

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Lauren Little

This morning started out as one of the worse days I’ve had in a long time. It was raining and I was taking my kids to school when I noticed the drivers side wiper wasn’t doing its job. This was the scariest drive I’ve ever had I turned my hazards on and made it to AAP. I needed help changing my wiper and over heard the man who checked me out tell the other man who appeared to be in training that they “weren’t doing wipers for anyone today” I was in the lobby watching videos desperate to try to figure it out so I could get to my morning meeting on time. The clerk that checked me out continued to ignore me struggling to figure it out. The other gentleman in training came outside to try and help me but he couldn’t do it either. I started FaceTiming male contacts in my phone (now back in the lobby) to see if one of them could walk me through what to do. Then I heard a female voice Sheena (Shina?) say give me two seconds babe I got you…she stepped in and saved the day! Despite being told they weren’t helping customers with wipers by the clerk who seemed to be the boss she came over grabbed my new wiper and went outside. It took her 3 minutes to put it on for me. I asked her for her cashapp or Apple Pay so I could tip her but she declined. I don’t think people realize how far a little kindness and compassion could go. I was honestly contemplating leaving my car there to Uber to the office in time for the meeting and coming back later to worry about the car. I was stressed, worried, and tired of fiddling around in the rain with something I knew the first clerk could’ve helped me with in a matter of minutes. Sheena has EXCELLENT people skills. She’s warm and helpful and has the most welcoming smile. Even through standing in the rain to change my wiper she never lost that smile. She’s the essence of customer service! Thank you Sheena for saving my day, and possibly my life/car. ????