Firestone Complete Auto Care MO 63103

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Lashonda Bostic

I stopped by the Firestone location off Jefferson and Olive in St. Louis because I was having issues with my tire pressure, and I have to say — the customer service was exceptional! Two gentlemen, T and Rell, were absolutely amazing. They were professional, efficient, and genuinely kind. They took the time to make sure everything was handled properly and made the whole experience smooth and stress-free. Great customer service is hard to come by these days, and they truly went above and beyond. Firestone is lucky to have employees like them representing their brand. I really appreciate the help and will definitely be returning because of the service I received! Highly recommend this location!

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Alejandro Manrique

I recently had an extremely disappointing experience at this Firestone location. My car stalled on the highway, so I had it towed to their lot since their shop was already full. When I dropped it off, the front desk employee told me their diagnostic mechanic wasn’t available yet but would work on my car when he returned. On Tuesday, they told me my car wouldn’t start and couldn’t be moved into the shop unless I approved a new battery. I agreed, and they assured me they would call the next day with updates. Wednesday came and went—no call. When I called, they said the car still wouldn’t start and that I might have to pay about $80 for them to tow it from the parking lot into the shop. They told me to check back the next day. Thursday—again, no call. When I reached out, they told me the car was still sitting outside untouched. At that point I told them to just leave it where it was, and I would tow it somewhere else. On Friday, when the tow truck arrived, the tow operators were able to start the car enough to put it in neutral and move it without any issue. This was something Firestone claimed they couldn’t do for days. Based on my experience, it felt like either the staff didn’t know basic procedures for handling a disabled vehicle, or they were pushing unnecessary charges. Either way, I completely lost confidence in this location. I would not recommend taking your car here. Their communication was poor, days were wasted, and I felt misled throughout the entire process.

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Mathew Hammett

T answered my call and my prayers. It was 6:30 on a Tuesday night and I caught a flat on the highway and found out my new to me truck did not have a spare. Luckily I had tools and a buddy. I called a couple places supposedly open and one answered and didn’t have it. So I get to Firestones number and call up. A gentleman named T answered the phone, I quickly told him I was stuck on the side of the highway and needed to know if he had a tire my size. He stopped whatever he was doing and quickly found he did and I said I can be there in 10 and that gentleman said cmon down! So I got down there, super nice guy like he was on the phone. He took the tire back and at first we didn’t see anything in the tire, so this man even tried airing up my tire to fix it and potentially lose a commission on a tire. I couldn’t believe it. Above and beyond. Turns out I still needed the tire so I said let’s do it and he had it on and ready right before 7. There was another customer there who got done at the same time. She seemed pretty happy too. He ended up staying late because of the ring out process. Just takes 5 minutes but still that’s 5 or more minutes of his personal time he was donating to me. So Mr. T I salute you sir! You made my month! And he found a discount for me at the end. Sheesh