Arrow Towing IA 51501

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Ryan Hogueison

I called their dispatch for a tow on my corvette and explained the issue I was having, as well as explaining that my vehicle would not be able to go on a normal Rollback without scraping. After waiting 2 hours, they sent a normal rollback. The driver stated that he did not want to tow my vehicle, and instead was going to jack my vehicle up on a hill and attempt to manually place my transmission into drive. The driver attempted this for approximately 10 minutes, and stopped saying that the Jack was slipping and it wouldn’t work. They then started a drive with the proper truck that could put my vehicle on the back. This took an additional nearly two hours for him to arrive. Before the driver began to work, I inspected my vehicle and took photos. During this time I noticed my vehicle had a large gouge mark, from where the previous driver attempted to jack it up. The jack slipped and ended up causing this mark, as well as tearing the fiberglass on my vehicle. This driver marked the damage and stated that the previous driver did not mark that the damage occurred. After speaking to Dispatch again they transferred me several times, and stated that “the guy who handled claims will call you before the end of the day”, which did not happen. I am hoping to hear from them soon, as it has been several days. I had a good relationship with Arrow before because of my job, but the drivers unwillingness to take accountability left a bad taste in my mouth. It should be noted that the second driver (I believe his name was Troy) took excellent care of my vehicle, was extremely nice, and even stated that he did not understand why his truck wasn’t sent at the beginning, as for vehicles like mine he is normally the one dispatched.

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Amigos Automotive

Called several times after I was told they towed a vehicle i as a licensed dealer have a lien on. Explained several times that they failed to properly notify me they had the vehicle on their's possession for a long time. Bill is over 2k. I should not be responsible to pay for you guys mistake, when you company illegally chosen not to fallow the law that requires to certified mail a notice to registered owner and lien holders and pretends to keep vehicles to resale them through the auction. Got my self informed by law enforcement and state you guys are in the wrong. I tried to friendly solve this matter but not interest from then at all. They even tried to lie to me saying the did a research and the vehicle has no lien. I want to see them saying the same thing to authorities when the time comes. Unfortunately i will have to move forward to waste all this time and possibly start legal action on this situation if no action is taken asap by the owner. Very disappointed but fortunately the law is the law and it's on my side.

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Kimberly

The front desk lady was very nice and brought the paperwork outside so that my handicapped guy didn't have to make the effort to get inside the building, so that was very kind of her. Also it was so nice not having anything stolen from the truck while it was in their care. As we all have heard nightmares about "that towing company".. so thanks for the honesty and getting us back on the road so quickly.