Firestone Complete Auto Care MD 21001

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Nicholas Borns

The initial discussion was pleasant and the work was done quickly. The pricing as competitive, however the tff called later and advised additional work not mentioned initially. Further y vehicle has a feature that required a more specialized alignment at additional cost. I thought this should have been discussed in the beginning.

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John Sheridan

Great Service Staff was very helpful and friendly would highly recommend coming here for your vehicle needs. The new tires are great

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TAZ 17

Purchased new tires and alignment along with a few other additions during their tire promo that included windshield wipers. Was told at the day of purchase (Dylan) they weren't sure how to apply the free pair of windshield wipers and had to wait until the next day for the Aberdeen, MD. manager (James) to approve. I called prior to let them know I was stopping over to pick them up. Upon arrival, was given the run around saying first that it wasn't their initial recommendation to be replaced so I wasn't eligible. Then was told that I did not request the wipers on the day of purchase which I did. Then was told the wipers were not in stock and had to be ordered when told the previous day there were plenty in stock. Then was told that I would be charged for installation. Received a constant run around and deflection from them wanting to honor the free promotion. Makes zero sense why a manager would make this kind of decision when we have our truck tires to do next. James was willing to lose business over a $25 promotion! My point is don't waste people's time if you had ZERO intention of honoring a promotion in the first place! We have been coming to this location for many years now and have been very happy with the employee's quality of service but their manager James leaves a poor impression of what is ethical in regards to honoring promotions. Can't say we will be doing business in the future at this location because of this especially after spending over $1600 with $444 of it for labor with mounting tires, balancing and added sensors. If something as simple as this is unethically occurring than what else is happening at this location?