Automotive Support Services MD 20707

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Richard Brito

My car had a flat tire due to snow, and the towing company took my vehicle. The next day I found out where my car was and went to retrieve it. They told me that because the car had a flat tire, they would not release it unless I brought another tow truck. Even though I was willing to pay and take full responsibility, they refused to release my car. They would not allow me to change the tire on site, and they also refused to let me move the car outside so I could change the tire myself — even after I clearly stated I was assuming all responsibility. On top of that, the person I dealt with was rude, unprofessional, and behaved in a very aggressive and discriminatory manner. I truly felt I was being treated unfairly. They charged me $805 total: • $390 towing fee • $289 for “special equipment” — even though my car was on the street and not stuck. When I asked for an itemized receipt explaining what special equipment was used, they could not justify it. • $100 administration fee • They also charged me for two days of storage, even though the car was there for only one day. This feels like a complete scam and abuse of power. I even called the police, but unfortunately, they did not help, and I was forced to pay just to get my car back. I plan to file a lawsuit — not just because of the money, but because this company takes advantage of people and overcharges while breaking the law without consequences. If anyone else has experienced something similar with this company, please reach out. We should not allow businesses like this to continue exploiting people.

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Miss T

My car was towed, and I was never notified of where it was taken. I contacted multiple tow companies and law enforcement agencies and no one could locate it. I only found it by chance nearly two weeks later, and was immediately hit with over $1,100 in storage fees. These charges are unfair, predatory, and exploitative, especially considering I had no reasonable way to retrieve my vehicle sooner. To make matters worse, the customer service was rude, dismissive, and completely unhelpful throughout the entire process. The lack of communication, accountability, and basic professionalism is unacceptable. I would not recommend this company to anyone.

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Lindsey Price

READ & TRUST THE REVIEWS!! I am not one to automatically make bad reviews or put a company down but the way they talk to there customers & how rude & unprofessional they are, they definitely deserve all of the bad reviews they got. Had an 18wheeler truck towed through them after a wreck & came to pick it up. He was automatically rude & made up a bunch of lies saying things where wrong with the truck when there wasn't. Said we couldn't work on the truck on his property & none of his guys would work on it in 50 degree weather. Then told us it had to be towed out & that whatever towing company we used had to have his insurance. Said it couldn't be dropped off at a rest area or truck stop & couldn't drop it on the side of the road (even though we found a company that agreed to let us park it on the side of the road outside of their company) . He yelled & cussed at my husband over the phone for asking questions & made us feel like he didn't even want to speak. He is all about taking money & doesn't want you to be able to take your vehicle. I wouldn't choose this towing company if it was the last one available. Do better & have some respect & professionalism.