Kars Auto Repair MD 21047

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Laural Annabelle

Paula and most of the staff displayed excellent customer service. Have a good inventory for being a small place. Appeared to make right since the day I bought the vehicle and it wouldn’t start. This was after test driving prior. Along with the fact I brought it back three times in the 30 day warranty. I’m no mechanic but I suggested ball joints needed replaced from day one. This was never addressed in the multiple times I took it back within warranty. Plus, later (after warranty) finding out the back shock needed replaced and having a rusted out rear differential. I was told there was only surface rust and I could tell a lot had been restored so I trusted them. It’s sucks because I really liked the place and wanted to keep going there. But after finding out I DO need ball joints, all the bolts on the control arm were loose, the transmission has issues, plus the other things noted above, I pretty much got taken for and I won’t be returning.

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Jin Doe

I really liked Kars. I drove up to Kars one day in 110 degree heat, mad at my clunker wagon because I'd already tried to have the AC repaired 3 times and I was just done with the car. It was time. First time buying a car from a dealer and only my second vehicle. I was worried about buying a used vehicle because of potential future issues, but after looking at an 08 Lancer and giving it a test drive, I felt like my car was sitting there waiting for me. Clean interior with a new car smell. I was told the car had one previous owner and that checked out. Drives like a dream, no more clunker issues, and they didnt have to "sell" me on the vehicle. The down payment was a little higher than I wanted but the monthly payments are quite reasonable. Staff was very friendly and the lady who sold me my car was an absolute gem. I wish I could remember her name to put on the review. They even sent a few unexpected holiday cards following my purchase for almost a year. If you are going to buy a used car, or perhaps a starter vehicle I'd definitely recommend them. Great service and a reliable vehicle. Got what I asked for.

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Colleen G

Had a great experience with Kars Auto. We purchased cars from them two times. The second car we purchased was a truck. It started to have an issue a couple of weeks after the purchase. My son brought it back and they diagnosed the problem and did the repair. As it turned out it was the transmission and they replaced it and no cost to us. The truck is running beautifully. They stand behind what they sell unlike other big dealerships in the area. We will go back again next time we need an auto.