Mike Dents Complete Automotive Services MD 21842

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Joseph Bailey

I've got a BMW 328 xi that overheated on a Saturday due to a water pump hose fitting that corroded. Unfortunately, I was 6 hours from home. I had the car towed to Mike Dents after talking with a courteous and thorough counter person and was told they would look at it first thing Monday. By 10:30 Monday, I received a call telling me that they diagnosed the problem and would order the part. By early afternoon Tuesday, I got a call saying the work was done! It even cost slightly less than the quote I got over the phone. I also overheard some talk in the shop where they wanted to make sure that a customer was not overpaying for a simple noise problem that could be something as simple as a mirror rattling around rather then a serious mechanical issue. Seems like they're scrupulously honest in addition to being fast, competent and professional. Thanks to all at the shop! Oh, I should also add that getting there is pretty convenient even if you don't have a car. I took the OC Bus down to the inlet and walked from there. It's about 2 miles just past the outlet stores.

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Casey

Three strikes and you’re out! Mike Dent auto repair is very unprofessional and is a scam! First, asked to repair broken bolt on sway bar bracket and instead of extracting the bolt he just welded the bracket to the frame and never informed me, as I took his word for it because it was covered with a plastic body panel. Second, on a different vehicle, he broke a locking lug nut off one wheel for simple tire swap, because of the use of an over torqued impact gun, and then he thought he was doing me a favor and proceeded to air chisel, all other locking lugs from the remaining three wheels that were not getting repaired or receiving work without calling me First to see if I had a spare locking key, And again proceeded not to inform me until I found out and said something. and the third and final strike, Is I asked him to do a cam cover gasket replacement for one side that had a slight leak and he refused service after holding my car for five days because there wasn’t enough money in it for him to just do one side. If you respect your vehicles, and don’t feel like being scammed or causing more headaches and unnecessary loss of money for yourself, find another place to take your vehicles. He’ll try to sweet talk and And talk around you to convince you to spend money that isn’t necessary. Absolute snake oil salesman! Hope this helps everyone, as I wish somebody would’ve helped me.

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Theresa Williams

I took my car in to see why my check engine light was on. I had taken it twice to another repair shop, it was off when I picked it up, but came back on within a few days. I took it back and the same thing happened, I was charged both times. I took it to Mike Dent, he called and told me what the code was, explained that he turned it off but it may come back on. He said the repair would be expensive and still may not solve the problem long term He told the problem the code is throwing would not leave me stranded and I would know when it did need to be repaired. He could have done the repair and made money off of me but he didn’t. When I picked up the car, there was no charge, not even for the time test it. Mike will make money off of me in the future…and I will be confident it was necessary and reasonably priced. Thank you Mike, I will be back!