CarMax MD 20723

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Shay

As a loyal customer who has purchased six vehicles from CarMax over the last 15 years, a new purchase every 2.5 years from them. I have always viewed the company as a gold standard in the industry. However, my recent December 2025 purchase has left me deeply concerned, the high standards are no longer being met nor a priority! My latest vehicle, valued at over $54,000, was cleared for sale with significant defects that contradict Carmax Certified advertised inspection standards. Specifically, one of the four doors is a completely different color than the rest of the vehicle—an issue never disclosed in the online gallery (clearly bigger than a dime), I only noticed this because I had washed the car and was waxing it after dusk. CarMax typically highlights even minor scratches with a picture of a dime next to the issue. Furthermore, the vehicle was sold with grooved rotors from metal-to-metal brake contact, the rear seat is detached because of a broken clip, tail light has water in it and mismatched windshield wiper styles, and they only provide one key fob now. Again, the five other vehicles we purchased had two fobs. These items were eventually repaired upon my request, it is unacceptable that a vehicle in this condition, costing this much, passed Carmax Certified quality inspection. The service department was A+, they were my advocates as I went through the process. (Thanks Ms. Dickens) I have attached photos for reviews. I value CarMax’s history of excellence and hope they go back and review what happened during the review of my vehicle. I will continue to be loyal customer to CarMax, looking forward to my next purchase with them!

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Blaq

I showed up at the wrong CarMax and Laurel fit me in their busy schedule after I was told I wouldn’t make the other appointment in time. The atmosphere is very spacious and clean. The vending machines were fully stocked. Most of all the staff was very accommodating, professional and friendly. Thanks for the great service Ms. Nickeeya Dickens!

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Harrison Fitzgerald

great experience. quick, efficient, straight to the point and no goofy stuff. got my plates day of from the carmax. the woman who helped me was amazing. she was new but she really looked out for me. we actually had a pretty deep conversation and it was nice. the people are very welcoming and almost friend-like. lot’s of different personalities and races of people. all around great experience with lil to no issue (the car had to be detailed).