M&W Auto Clinic MN 55310

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Sarah

I initially had high hopes for this mechanic. When my check engine light came on, I brought my vehicle in and was impressed by the owner’s approach. He checked my car over, cleaned under the hood, and reset the light all for free. He explained that he does this as a way to build trust and gain future customers, and I genuinely appreciated the gesture and thanked him profusely. I left that day thinking I had found a new go-to mechanic. Fast forward to a week later when my check engine light came back on. I scheduled an appointment for today and clearly communicated multiple times that I would be dropping my car off the night before. I rearranged my family’s schedule, moved all three car seats into my husband’s car, and he met me after work to pick me up after the dropoff, all while hauling 4 young children out in the pouring rain. When I arrived, I discovered there was no secure key dropbox…something I think is a basic and essential service, especially in a town that has had frequent reports of vehicle break-ins. I didn’t feel comfortable leaving my car unlocked with the keys inside overnight. I tried calling the number on the sign with no answer, which didn’t surprise me because it was after hours. Knowing the mechanic and his wife (who runs a cleaning business out of the same building) frequently advertise together locally, I called and texted her, hoping someone could clarify where I should leave the keys. I never got a response back from them until after I had already taken the car and the kids back home. The next morning, the mechanic called and was immediately rude and confrontational. He seemed upset I had tried to reach his wife and that I didn’t answer my phone the night before. I calmly explained the situation and my safety concerns and that I hadn’t answered my phone because at that point, I was over it and already home. He told me I should have left the keys in their unlocked mailbox, but to me, that didn’t feel any safer than leaving them in an unlocked car. I mentioned that Bird Island has had multiple car break-ins over the last couple of years. Also, there was a car theft right from the Holiday gas station in Hector while the owner was just a few feet away inside. Just because there haven’t been issues in the past at their specific business doesn’t mean it’s not a risk now. It felt like he wasn’t hearing my concerns at all. He was argumentative and dismissive of my concerns. I told him I wouldn’t argue anymore and that I’d be taking my business elsewhere. I’ve never had another mechanic speak to me the way he did, and I wouldn’t recommend this business to others. A simple key dropbox would’ve solved this entire situation, and instead, I was met with hostility and poor customer service.

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Abe O'Rourke

One of my Class A drivers was down on the side of the road, having been pulled over by DOT for an inspection. DOT wouldn't let my driver leave with their trailer as the brakes weren't properly aligned. My driver walked over to M&W auto and asked for help and they walked over to the truck with him and properly aligned the brakes and my driver was back on the road again in less than 10 minutes. Class act and good people.

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Freddie Ridler

My Son was told at another service/dealership his transmission was going out and they would have to repair it. I brought my truck to M&W and they found out it was his spark plugs. While there, they fixed up a few other items and his 2006 Ford truck is running like new. M&W staff are hardworking, skilled, and trustworthy! I would highly recommend bringing your vehicle to their crew! Great shop in a small town! Thank you!!