Mattson Lumber Co MN 56468

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Cheryl Stokke

We had a very good experience with Sales/estimator Chris Rue. Took his time with us in giving us details and asking questions we hadn't thought about when going through home plan details and estimate. Thank you Chris. Look forward to working with you!

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Dean Schliek

Best place to buy lumber in the lakes area! Not only did they have the exact boards I was looking for, they loaded them up in my truck for me... and that might not sound that special, but I watched the guy pick through the whole pile to make sure I had the best ones! Not like those big box stores when 1 out of every 30 boards is usable and straight!

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Miss L

Lacking service. Unprofessionally Slow. Inconsistent. UPDATE: Decent pricing. Quality materials. (Added 2 stars) I had a client with a deadline 2 months out, she had an existing plan in the works with Mattsons Lumber and needed it redone to add a garage. The draftsman we were working with left Mattsons, and so we were assigned to another person and it was an "oh well for you" attitude and told we were at the bottom of the pile. They offered one name for a freelance draftsman, and he was out on vacation, so as a last resort I returned to Mattsons to finish this bid out. After a 2 week process for even the preliminary footplan draft, I approved it and I asked for the quote. He said he would get the bid to me on a certain day, he has moved back the finalizing of the bid 3 times. It's been 4 weeks now. My deadline for the bank is a week or so out and my client may lose her construction loan, if they do not grant her an extension, due to the unprofessional and unreasonable delays from Mattsons Lumber. Maybe it is because it is a small account, they dont seem to care about. Maybe it is because I am a woman. As everytime a man answers the phone there, they convey annoyance. Once the man was extremely rude to my request to leave a message, aggressivley stating "what do you want"! And telling me they had someone in their office, as if my request to leave a message was unimportant and unwanted. UPDATE: When I went in, the man at the front desk was pleasant and helpful- Joe I think his name was- I do not think this was the same person answering the phones late in the day with the poor attitude. As I am sure there are other men in that office that are not short tempered to customers as well. I must have just gotten the one guy that seems unhappy all the time. So, to be fair, I wanted to let the review reflect that not all the men in the office seemed annoyed. But there is definitely one that answers the phone often that isn't happy with being asked to take down a quick written message. Maybe they do not want repeat business. I have a number of clients in the upcoming months that will need bids such as this, I plan to look elsewhere. Maybe they have just never had customer service training. I'm not sure the reason they treated me and my clients account so poorly and treated me as a human being so harshly. UPDATE: When I finally received the bid, the price was fair. And I have heard their lumber is quality. I wanted to be fair and update this review to reflect the medium rating, versus a poor rating. All I can say, is if you want to support a worthy local business, this is not it. The character of the men/man that answers that office phone is not worthy of supporting, and Mattsons should recognize that error in his/their behavior and that it's not something to reward. When Mattsons Lumber is OK with that kind of treatment of customers they are guilty if the treatment as a whole, it reflects their values. However, if you can look past rude behavior or poor treatment or delays with your bid, you can get a fair price and lumber that is acceptable- this would still be an option for you. In this day and age, I personally look for both quality product AND quality service, because those businesses ARE out there and they work very hard for your business. Its unfortunate, because I always try to support local businesses and the family-grown businesses. I love Mn, and I love this industry, but I feel respect and valuing a customer is very important. I really wanted to love this place! I do not wish Mattsons ill will, but I do hope people that value character and good treatment go somewhere else versus Mattsons. Building a home or business is hard enough without people working against you or being rude to you. :)