Hartmann's Auto Center & Wrecker MO 63139

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Stephanie Burns

Jordan was dispatched via roadside assistance after my car broke down. He arrived very quickly and was super friendly. Based on his experience, he had a good idea what was wrong with my car, apparently it’s a common problem. He was able to explain it and show it to me. He was able to fix it temporarily and explain what needs replaced. I was able to drive myself home! Very grateful and would use Hartmann’s again!

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Stephanie Dankenbring

I have never dealt with a more predatory or unethical towing operation. I parked in a lot with no visible sign in front of my car- the pole directly in front of my vehicle was bare when I parked. When I returned, my car was gone and a brand‑new sign had been installed on that same pole. I was not the only one: several other people were standing around just as confused, staring at a freshly installed sign and missing cars. It felt like the tow company waited until cars were parked, put up a sign afterward, and then immediately towed every vehicle in the lot. When I called the number on the newly placed sign, I reached an extremely rude employee who was clearly overwhelmed...understandably, because every person in that lot was calling the same number about their missing cars. We were all given the same story: our vehicles had been “taken to STL PD to be registered” and then would be towed to an unknown lot. Shockingly, the employee couldn’t (or wouldn’t) tell any of us where that lot was. This felt like part of a scheme to delay giving out the location long enough to force people into paying overnight fees. I’m persistent, so I kept calling back. Twenty minutes later, I was given the same story. When I asked which police station, she reluctantly told me South STL PD. I called that station directly, and the officer I spoke with immediately told me my car had never been there and helpfully looked up where it actually was: Hartmann Auto Center & Wrecker at 3301 Sublette Ave. When I called back with that information, the employee insisted the police officer was “lying” and that she couldn’t guarantee I’d get my car that night. The moment I said I was on my way, suddenly she could get it for me- but only if I paid $500 cash and cash only. Once I arrived, the story shifted again- she claimed my car wouldn’t arrive until 10:30 pm. It was 9:15. But as soon as I confirmed I had cash, my car magically appeared on a tow truck two minutes later. This directly contradicted all the earlier claims that they “didn’t know” where my vehicle was. Inside, the employees became hostile the moment I mentioned that refusing card payments seemed questionable. There was a credit‑card machine visible on the counter, yet they refused to use it. When I asked basic questions or requested empathy, they escalated, threatened to keep my car until Monday, and even tried to kick me out while I was standing there with the money ready. Ultimately, the $500 cash disappeared straight into an employee’s pocket, and I walked away feeling like I had no choice but to comply. There was no professionalism, no transparency, and no respect. Just intimidation and frustration. I feel genuinely sorry for anyone whose vehicle was towed from that lot that night- many of them probably still didn’t know where their cars were. Scroll the reviews; I’m clearly not the only one describing an experience like this. I truly believe this business needs to be investigated.

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MickLaiche

I’ve had some major vehicle issues over the last few weeks, which eventually led to my truck needing to be towed out of a parking tower downtown. Hartmann’s was the only shop with a tow truck small enough to get in there, so I gave them a call — and I’m genuinely so glad I did. From the very beginning, their dispatcher, Ms. Pam, was incredible. She let me vent about my chaotic morning, kept me informed, and made sure I had everything I needed before the tow even happened. She was patient, kind, and exactly the person you hope to get on the phone when you’re stressed out. Both Mark and Mark Jr**.** were just as amazing. They understood how overwhelming the situation was and made me feel like they truly cared about getting me taken care of, not just getting the job done. Their communication was clear, their empathy was real, and the whole experience felt far more personal than any shop I’ve been to before. This was my first time using Hartmann’s, and after this experience, I’ll absolutely be a regular. I can’t recommend them enough.