WM - St. Louis Arnold, MO Hauling MO 63010

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Adam Vaughn

Delusional. They missed a pickup. I called. They said they picked it up and proceeded to send me an image of them picking up trash at someone else's home. They told me I could pay extra to have them come back and pick it up. Our billing cycle ended at the end of October. My wife spent 45 minutes on hold attempting to cancel the service, and never spoke to anyone and the call disconnected. I called two weeks later attempting to cancel, but they wouldn't let me because I "wasn't on the bill." Then we got a new bill for the current billing period, even though we never set out trash on those pick up days. My wife finally got through to them, and they told us they wanted us to pay for them to come pick up the can. The can was in the home when we moved in. We didn't ask for the can. I never told them to bring it to me, yet for some reason they think I should pay for service I didn't receive and to pick up their can that I never asked for. I just got another bill from WM and they added another $57.80 to my previous balance, listed as "current invoice charge." Apparently it's impossible to cancel service and they just keep charging money. Quite the scam they have running. Don't answer the phone so people can't cancel, and then when they eventually do answer the phone and try to cancel, don't really cancel the account and send another bill asking for more money. At least I was able to find another company to pick up my trash, cheaper than what WM charged. WM did offer to match the price, I've had so much fun with WM I can't imagine anything better than continuing this abusive relationship.

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Sean Holland

So wm as a whole was good company when they were affordable. 25 was a great price. Now im paying 45 a month at best. The drivers are great guys honestly. But dealing with corporate is unfortunately unforgiving. They promised an extra pickup that never came. Trash was left on my street for 2 weeks. The 2nd week was only me but thats apparently because I had late fees that had backed up even though I had paid the initial bill. My god don't forget to pay the late fees that add up EVERY DAY. Till you pay it. Then God forbid that they give you a break. Why sir no we cant refund the 300 dollar late fee we understand that you've had a hard time. Pregnant wife who's been sick in bed and the flu under the whole household and you're the only one working? Please sir what's your debit card number? What a joke. Application for your phone is a joke as well. Try to login to pay your bill is like pulling teeth. The app fails 95% of the time. Can't get numbers through it, accidentally poke bill pay twice, 2 screens pop up and bog down your ram causing more application slowness and until you close the extra window that you don't know is there will continue to do so.

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Thomas DeClue

I'm happy with the service I receive from Waste Management. My driver is great and takes good care of my account. I would have given 5 stars, but my service cost has increased each month for the last 4 months. I'm retired and live alone, so I rarely generate more than 2 kitchen trash bags of trash per week. To see these monthly price increases doesn't add up. Gas prices are coming down, which lowers operating costs. Monthly price increases are just too much.