Niebling Auto Body Inc MO 63116

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Kristyn Dame

Don't waste your time and money here! My car was broken into and attempted to be stolen the week before Christmas. It took Niebling a month (and a week past their original completion date) to replace my back passenger window, wiper blade control stick, and some basic steering column parts. The first excuse was their holiday hours, then it became waiting on parts and receiving faulty ones. Stacy told me in the front office that she would stay in contact during the process-I never heard from her unless I reached out. When I finally spoke to her, she never knew what was going on with my car and gave vague answers. Additionally, she was very unprofessional during one phone call, answering with a rude “hello,” which made me think I had called the wrong number. She also claimed she called and left a voicemail, but I have no missed call or voicemail from her. Our phones weren't the issue because the week before, her coworker Anthony returned my call and left a voicemail that I could see, and I had no issues receiving it. In his voicemail, he said he thought his coworker had already updated me and apologized for the miscommunication. I spoke to three different people throughout this process, asking each what was wrong with my car and which parts needed to be ordered. None of them gave a clear answer, so I finally contacted my insurance, who was happy to tell me exactly what parts needed ordering and provided a copy of the estimate, which I never received from Niebling until I picked up and paid for my vehicle. Now that I have my car back, the air doesn’t push through the vents properly, which was NOT an issue before. I should take my car back to Niebling for this fix, but I don’t trust them, and I can’t afford another rental car for another month while they fix their mistake. Niebling has only added stress during an already stressful time. I will not return, nor will I recommend anyone use their services. It’s a shame because they have great reviews, are local, and have been in STL for a very long time. The only positive comment I have is that they detailed my car inside and out.

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Spencer White

The staff at Niebling are rockstars! Dropped off my truck to fix a parking sensor and they had it done before the end of the day! Extremely professional and experts at problem solving. I wish there was an option for a 6th star. Because they absolutely deserve it!

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Laura Blakley

Had my bumper repaired here after a minor rear end collision. Everyone I interacted with was very friendly and professional. My car was only here a total of 5 days so that was awesome. They even had someone from the car rental company come pick up the rental from the shop when it was time to pick up my car. Helped a lot since I was in a bit of a time crunch that evening. My car looks fantastic! Bumper is like new and the whole car was squeaky clean. They even straightened out my license plate that was caved in from the accident. Haven’t seen it shine like that in a while. Very impressed with this shop and I highly recommend them.