Chuck's Wrecker Service MO 63080

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Todd Copeland

I appreciate the super sonic fast response from Chuck's & Big Boys towing! Stephanie handled my call. She was great from beginning to end! Isaac towed me, truck and trailer from Flying J to SLG Peterbilt in O'Fallon. Fantastic team you have there. Thanks a bunch! I hope i don't require your services any time soon, but you'll be my "go to" towing service in any area I'm in and you're available! I'm sure all the drivers stuck behind me and the folks at Flying J appreciate you getting me out of their way as well! Keep up the good work.

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Martin Glaese

Terrible company, possibly corrupt if you ask me. My friend and I lost control on the highway during rainy weather and drove off into the ditch on the right side of the highway after some hydroplaning. Thankfully nobody was hit or hurt out of the endeavor and we just got stuck in the the muddy ditch. Emergency services showed up soon after (God bless them for their service) and while we were in the process of contacting Triple A the first response gentleman informed us he'll contact the towing service for us since they deal with Triple A and we thought we were good. Not so. After the first response and fire engine departed a state patrol officer arrived and confirmed all was well and confirmed that a tow service was on the way and agreed to wait. Well, heavy set bald gentleman arrives and was as polite as can be, unhooked his cable and set out to get us pulled out of the ditch. About the time he drops the cable he comes to our window and tells us, "Alrighty, that's $300 cash or $315 on a card." "What?? But we have Triple A!?!" "Sorry but we don't deal with private insurance companies." "Well we can't afford that! That's why we have Triple A insurance to cover that cost. Can't we just call them and have them get ahold of you to straighten that out?" "Nope. State patrol called it in and we have to remove the highway obstacle." (see photo of just how much an obstacle we were) "Well we can't afford that, can't you just leave and we find someone else??" "Nope! No can do. If you can't afford it then we'll have impound your vehicle for non payment." "You've got to be kidding me! That's the whole reason we got Triple A to begin with!" "Sorry, unless you talk to the officer over there (and thank God he still was) to tell me to stop I have to haul your vehicle off." It was at this point I marched straight over to the officer's car and pleaded for him to cancel that tow truck for all the obvious reasons stated. Officer agreed and then he and the tow truck took off. I shudder to think what would have happened if the officer wasn't still there and the tow truck got away with it. Well once we eventually got ahold of Triple A they said they'd send someone out immediately. Their first and only recommendation at that point was Chucks. We asked politely if we could get anyone else because of what just happened (and we informed them as well of what happened) and they said that Chucks was the closest only one available in their network. We begrudgingly accepted but noted we'd video the whole event especially if the same guy came back because we weren't sure if he wouldn't hold a grudge. We didn't feel very confident or safe with that fellow at that point. Funnily enough, Triple A called back and said that Chuck's refused service (Gee I wonder why??) and that they'd contact another company (Rival Tow Company in area) of which we were very fondly familiar with. Sure they were a little further away but they were also in the same town the car would need to go back to anyways. We were elated and even more so when we found out that the guy was only 10 minutes away dropping a car off to a dealership already. We left a very positive review for him and his company because he went above and beyond and helped us to a rest stop so we can check the vehicle for damages and see that it was driving like it should. Then even followed us back to the next city just in case he was still needed. In the end, total polar opposite for professionalism. If Chuck's had only waited not even 10 minutes he would have gotten the job and service through Triple A and all of this could have been avoided but ultimately we felt nearly the victim of something totally unnecessary. Will 100% not recommend them to anyone and informed friends and family to avoid them at this point because of this experience.

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Michelle Dedert

Wouldn’t let me leave NO stars! Was behind a truck on highway. Had something hanging down in back making a rock hit windshield. Left messages, cant get anyone to call me back! TERRIBLE company no communication & not fixing what they broke!